Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an experienced AI Program Analyst to fill this role. An AI Program Analyst designs, develops, and refines instructions (prompts) for AI models to ensure they produce accurate and desired outputs. Key responsibilities include crafting prompts for specific tasks, collaborating with AI teams, analyzing AI performance, and staying updated on AI best practices. This role requires strong language and critical thinking skills, and often involves technical skills like basic programming, as well as a deep understanding of NLP and machine learning.       

Here’s a summary of what Holland America Line is looking for in its AI Program Analyst. Is this you?

Responsibilities

• Design and write prompts: Create clear and precise prompts for various AI applications, such as content generation, customer service chatbots, and data analysis. 

• Analyze and optimize AI performance: Evaluate AI outputs, identify areas for improvement, and make necessary updates to prompts and algorithms to improve results.     

• Collaborate with teams: Work with data scientists, developers, and other stakeholders to integrate AI solutions and refine prompt processes to meet business needs.                  

• Develop prompt libraries and guidelines: Create a library of effective prompts, keywords, and syntax to serve as a resource for others.

• Conduct research: Stay current with the rapidly evolving AI field to ensure the use of updated best practices.                                                                    

• Train users: Create tutorials and resources to help others learn how to interact with AI models effectively. 

Requirements

• A degree in a related field, such as computer science or computational linguistics, is often preferred, but strong language and soft skills are also highly valued.

• Experience with AI models, prompt engineering, or a related technical field is beneficial.

• Familiarity with AI evaluation techniques, bias and ethics in AI, and the strengths and weaknesses of specific large language models (LLMs) is important.

• This is a remote position

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement

• Base salary range: $86,500 to $116,800. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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