Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

The Holland America Summer Internship Program is a 10-week paid summer internship opportunity designed to provide exposure and insight to professional careers in the amazing leisure travel, cruise industry.  The selected interns will work on departmental projects as well as participate in professional development and enrichment activities.

2026 Program Dates:

• Program runs 10 weeks from June 15th - August 21st. 

Eligibility:

• Eligible candidates are enrolled in a four-year accredited undergraduate program (where they are at least a rising junior) or in a graduate/Ph.D. program and have a GPA of 3.0 or higher.

• MUST NOT be a graduating senior in the summer 2026.

Compensation:

• Undergraduate - $25.00/hr, Graduate - $35.00/hr, Ph.D. - $45.00/hr

Intern Project Details:

The Technical Operations Intern will support the technical team by analyzing data sets from across departments to uncover inefficiencies, redundancies or areas for cost saving. The role will focus on finding actionable insights that contribute towards operational excellence, cross department knowledge sharing and formalized processes.

Responsibilities:

Data Collection and Analysis

Data sets to be utilized include: Fuel usage, incidents/event reports, manning/rotations, Maintenance records, purchasing records.

Utilizing Excel and Power Bi 

Desired Outcome: Finding patterns or highlights between different data sets that normally would not be interrogated together

Process Evaluation 

Compare HESS procedures with maintenance strategies, SOPs, purchasing workflows and OEM technical manuals

Desired Outcome: Develop a report outlining potential time savings or complexity reductions, through improved alignment or simplification 

Cross Function Collaboration

Engage with Hotel, Compliance, Marine and Finance departments.

Attend departmental meetings to collect and share process knowledge and highlight gaps/overlaps in workflows

Desired Outcome: Identify cross-departmental process improvement and share findings through briefings or documentation

Procedure and Policy Workload Review

Review HESS and company directives to assess their impact on onboard team workloads.

Highlight policies that generate repetitive/redundant or time-intensive administrative tasks.

Desired Outcome: Recommend policy adjustments or workload mitigation strategies to improve onboard efficiency 

KPI Monitoring and GAP Analysis 

Investigate options for developing KPIs relevant to the superintendent’s responsibilities.

Highlight areas lacking measurement standards or definitions.

Us MS teams and Microsoft 365 tools to compile and share results.

Desired Outcome: Propose draft KPIs and structure for ongoing performance monitoring.

Operational/Project Support

Support dry dock and other projects planning efforts through data entry, budgeting, milestone tracking, and vendor coordination.

Work will vary depending on current project needs

Desired Outcome: Deliver project planning inputs, recommend project management best practice or benchmarks.

Participate in team meetings and discussions

Visit vessel to understand operations behind the data

Requirements:

• Proficiency using MS office Suite including Outlook & MS Teams

• Ability to work independently, remotely and self-manage

• Well organized and able to communicate effectively with colleagues and managers. 

• The types of duties the students will perform will vary and may require some technical tasks, projects and/or work that may require specific proficiencies, technical abilities and/or computer skills.

Majors Preferred:

Engineering/Data Science/Business Administration/Project Management

Skills Preferred:

What You Can Expect:

• Gain valuable experience. Gain confidence.
• Explore a new career path.
• Opens the opportunity to a future full-time job after graduation.
• Develop and refine skills.
• Network with professionals in the field.
• Develop an understanding of the type of working environment, field and industry that align with your career goals.
• Obtain job-related skills and experiences that will enhance your qualifications for future opportunities.

Deadlines

• Our 2026 application period will close on November 30, 2025.
  

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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