Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.

We are seeking an experienced travel specialist to join our team. This is a remote position reporting to our Santa Clarita office. As Specialist, Non-Revenue Travel you’ll support, process and validate non-revenue travel requested via the FCRS and ESA systems, the Premium Concession and Carnival Brands Friends & Family processes. This position coordinates and clearly communicates with requestors from all departments regarding cabin availability, non-revenue utilization and a requests impact on revenue to ensure that revenue displacement is minimized. This position provides daily support to other specialists, coordinators and contractors as required. This position requires moderate supervision, provides specialized knowledge or performs specialized support tasks within clearly defined policies and procedures within the context of their own team. This team must have effective verbal and written communication skills as they often communicate with members of department, division and corporate leadership, handle escalated communications, have experience negotiating resolutions and have enhanced administrative and sales skills. It is imperative the person in this role has a strong understanding of both guest and crew cabin inventory and be proficient at multi-tasking and prioritization of issues. 

Here’s a summary of what Princess is looking for in its Specialist, Non-Revenue Travel. Is this you?

Responsibilities

• Support the teams processing Fleet cabin requests ensuring the impact of non-revenue utilization of guest cabins is minimized. Verify all audit required components of the process are completed, tracks approvals, negotiates/finds alternatives when cabins are not available, and communicates and trains requestions on the applicable system tools.

• Process Premium Concessions requests for non-revenue travel in guest space. Works closely with requestor in various shoreside departments. Coordinate with Finance, Sales, Executive offices and the Groups department on various issues impacting the request's revenue impact. Support the administration of Employee Space Available program and Carnival brands Friends and Family programs. Typically, processing requests and ensuring policies are upheld.

• Conduct quality checks on the work output of off-shore contractors and shoreside employees to verify that their work product meets all agreed upon standards. Provide findings to supervisor and provide coaching to team members needing corrective action.

• Support the creation and distribution of reporting to department heads weekly and on an ad hoc basis. Work with report developers to ensure reporting is robust and meets the needs of the departments that are supported by the team.

• Handle SOX related audits on a weekly basis ensuring team members are following procedures and minimizing revenue dilution.

• Perform other duties as assigned.

Requirements

• High School Diploma/Associates degree required.            

• Minimum of 3 years of sales and/or customer service experience. 

• Must have a proven understanding of cabin inventory.

• Demonstrated and supported understanding of the specialized range of processes, procedures and systems required to complete assigned tasks. 

• Ability to work as a member of a team, including a good understanding of how team interacts with others to accomplish assigned tasks 

• Proficient in all Microsoft Office applications, such as Word, Excel, PowerPoint and other web-based applications.

This is a remote position, reporting to our Santa Clarita office.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k) 

• Employee Stock Purchase Plan 

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibilities and top priorities are compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: 
https://www.princess.com/aboutus/culture-framework/.

Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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