Job Description

JOB SUMMARY:

The Team Member Operations Coordinator can be assigned in any major areas of the operation either in Documentation, Welfare & Technical Assistance and Dispatch to carry out administrative functions effectively and efficiently using both in-house and outsourced technologies. Once assigned to a specific area, the role will report to the supervisor in charge of that area and will assist in managing day-to-day operations, coordinating schedules, and handling administrative tasks as needed. 

ESSENTIAL FUNCTIONS:

• To collaborate with the Team Member Supervisor to carry out administrative functions effectively and efficiently.

• To effectively assist in managing day-to-day operations, coordinating schedules, and handling administrative, and vendors tasks as needed. 

• Assist either in welfare and technical assistance, documentations and submission and dispatch operations for smooth process. 

• Ensure all necessary information, materials, and resources are provided to facilitate a smooth transition for team members’ concerns and queries.

• Offer prompt assistance to team members and proactively follow up on their queries and concerns.

• To communicate promptly, effectively, and transparently with peers and CCL management.

• Liaise with relevant teams and business partners to ensure seamless coordination and cooperation in achieving shared objectives.

• Oversee dispatch Concerns: Address any questions or concerns team members may have regarding travel logistics from the start (Manila) to the end (final destination)

• And other related matters and assign task by the Supervisor involving the TMC operations.

QUALIFICATIONS:

• Bachelor's Degree in Business Administration or any related field.

• At least 3 years of experience in the operations, preferably in crew manning.

• Knowledge of Microsoft Office suites (Word, Excel, Access, In-house and Outsourced Apps)

• With a background working in a manning agency or in a travel company.

• Knowledgeable of immigration, visa requirements and other documents related to seafarers in various geographical areas.

• Effective communication skills, performance management, resilient, problem-solving skills.

ETHICS AND COMPLIANCE:

Demonstrate commitment to upholding and promoting a culture of integrity and ethical conduct.

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