Carnival Cruise Line

Sr, Software Engineering Manager

Job ID 8282 Date posted 05/02/2024 City Miami State FL Country United States Job Type Full Time

Job Description

Senior Software Engineering Manager to manage multiple software development teams (supervisors, software architects, application analysts and developers) involved in the analysis, configuration, development, implementation, and support of software applications for multiple business lines. This individual has responsibility for client relationship management for one or more business sponsors. This position leads other Engineering resources in support of effectively and reliably realizing the expected business outcomes of the assigned digital products. This individual is responsible for multi-million-dollar capital budgets in support of delivering a roadmap of features and enhancements to our guest-facing digital properties.  This position is responsible for security, compliance, and corporate websites.  The Sr. Mgr Software Engineering is a trusted and strategic ally of crucial business stakeholders responsible for Carnival's digital platforms' revenue and operational goals.

Job Functions:

  • Portfolio Management: o Work across multiple business areas to define, manage, roadmap and deliver for business sponsors o Establishes department goals and develops the short term and long-term strategies to meet these goals. Manages financial planning & forecasting, project & operations planning, and resource planning & alignment o Facilitate sharing and discussions across portfolios, development teams and roles (project management, testing, technology, analysis, operations)
  • Delivery: o Responsible for the visioning, architecture, development, and sustainment of solutions in a large, complex, technology portfolio responsible for over 50% of companywide cruise booking revenue o Software/features being delivered are for Carnivals Digital channels and high visibility customer facing websites o This includes but is not limited to: Fostering an environment of transparency and open discussion, resource planning, working closely with other leaders and direct reports and ensuring adherence to security and compliance guidelines o Collaborate across teams (internal and external) at senior levels to drive engagement, manage risks, and ensure success o Responsible for leading the engineering and planning functions for the Agile Product teams of the assigned portfolio o Communicate and liaise with the business partners to ensure efficient delivery of milestones with high quality o Develop and deliver executive level presentations to both business and IT leadership on topics related to the assigned portfolio and related technologies
  • Innovation & Measurement: o Responsible for team processes to increase efficiency o Develop, measure, and interpret statistics that serve as team performance indicators o Use this information to drive continuous improvement initiatives o Propose changes to technology and process and bring new ideas and efforts to reality
  • Team Management: o Directly responsible for a team of employees and contractors with responsibility (hire, fire, coach, mentor, train, discipline, etc.) o Facilitate productive and positive team communication and collaboration o Maintain a positive work environment and a sustainable work pace that does not compromise on standards and quality o Cultivate a positive work environment conducive to high team morale and productivity o Ensure the team work well in a multi-culture, global environment o Set the example and expectations for team conduct. Inspire positive behavior and interactions o Mentor and support the professional, technical, and personal growth of team members o Help develop their career path by assigning projects tailored to their potential, personality, work style and goals while encouraging healthy exploration beyond their "comfort zone"
  • Operational Efficiency: o Lead efforts to monitor, evaluate, and remediate security & compliance needs for corporate and casino websites o Plan for the migration of these sites to the necessary platforms to ensure they comply with company standards o Work with internal/external teams and vendors to make the necessary applications changes to support goals

Required for all Jobs:

  • Performs other duties as assigned
  • Complies with all policies and standards


  • Education:  BA or BS degree in Computer Science or related field required.  Master’s degree in Technology or related field desired.
  • Licenses & Certifications:  PMP or Agile certifications required

Work Experience: 

  • 8+ years managing the development and support of a high volume / high traffic application required. 
  • 8+ years experience directly managing people and leaders required. 
  • 5+ years experience working with automated testing required. 
  • 3+ years managing an agile development team required. 
  • Experience with managing multi-million-dollar budgets across multiple business owners and managing the accounting of spend and forecasts required.
  • Solid understanding of IT operations (support and project processes as well as common issues required.
  • Significant experience working in an eCommerce environment and involvement in gathering requirements and delivering high level technical features for the business required.
  • Organizational Change Management as it relates to IT projects and processes required.
  • Experience with the RFP process, vendor contracts and vendor management required.
  • Experience delivering compliant and secure applications (i.e. ADA, PII, PCI, etc.) required.
  • Experience creating IT strategies and creative problem solving required.
  • Extensive knowledge of Agile development practices as well as software development practices required.

Knowledge, Skills & Abilities:

  • Passionate about people, process, and technologies and able to inspire and motivate others
  • Experience setting and achieving sound goals
  • Ability to build and maintain productive relationships with a diverse array of stakeholders and groups in the organization
  • Strong work ethic with a sense of ownership, urgency, drive, and an unwavering commitment to do the right thing
  • Proven leadership in facilitating complex discussions to achieve goals and solve problems
  • Proven analytical and decision-making skills using department and well as self-defined KPIs

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 

Travel:  Less than 25% with ship based travel likely.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

The range for this role’s salary $120,000-$180,000  Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits: 
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off 
    • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
    • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
    • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
  • Other Benefits 
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
    • On-site preschool program, wellness center, and health clinic at our Miami campus



About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

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