The Specialist, Creative Services & Merchandising is a visual storyteller and creative collaborator who supports the internal concepting process and execution of branded experiences across the Global Gaming organization. This role blends graphic design expertise with project coordination, working cross-functionally to develop compelling visual communications that inspire and captivate audiences. The Specialist is responsible for creating and modifying graphics, illustrations, and digital assets for a variety of purposes including branding, advertising, digital media, and print materials, while maintaining brand consistency and ensuring production quality.

Essential Functions:

• Creative Development & Design Execution -Create and modify graphics, illustrations, images, and other artwork for communication pieces, intradepartmental requests, and events.

• Digital Marketing Support - Support CRM platform content and creative needs, including email templates, push notifications, and lifecycle marketing assets.

• Project Coordination & Communication - Support the internal creative concepting process by collaborating with cross-functional teams including marketing, events, operations, and external vendors. Develop and communicate timelines, milestones, next steps, and status updates to stakeholders. Prepare files for production and maintain quality control across deliverables.

• Brand Stewardship & Visual Consistency - Maintain brand consistency across all communications and materials. Collaborate with team members to brainstorm new ideas and design solutions that elevate the guest experience.

• Reporting & Data Capture - Track engagement metrics for creative campaigns and digital platform communications. Support dashboards and reporting tools for leadership insights

Qualifications:

• Bachelor’s degree in Graphic Design, Visual Communications, Marketing, or a related field; or equivalent professional experience in creative services or merchandising.

• 2+ years of experience in graphic design, visual storytelling, or creative production within a marketing, branding, or merchandising environment.

• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and other design tools such as graphic tablets and animation software. 

• Experience in setting up and managing user profiles, roles, and permission sets in a digital platform such as Salesforce.                                                                                                                                                             Strong portfolio showcasing a range of design work across digital and print.

• Excellent communication and collaboration skills, with the ability to work cross-functionally and manage multiple projects simultaneously.

• Demonstrated ability to maintain brand consistency and prepare production-ready files with attention to quality control.

• Hands-on experience creating and modifying graphics, illustrations, HTML emails and digital assets for campaigns, merchandise, and branded experiences.

• Proven track record of supporting internal creative concepting processes and translating ideas into compelling visual designs.

• Salesforce or similar product knowledge    

• Experience developing and managing project timelines, milestones, and status updates across teams 

• Familiarity with preparing files for production and ensuring visual quality across formats (print, digital, shipboard).

• Experience collaborating with marketing, merchandising, and event teams to deliver cohesive visual communications.

• Strong eye for detail and ability to streamline ideas into clear, impactful visual narratives.

Knowledge, Skills & Abilities:

• Graphic Arts Expertise -Proficient in Adobe Creative Suite (Illustrator, Photoshop, InDesign) other design tools. Strong understanding of visual storytelling, branding, and design principles.

• Digital Platform Experience -Proficient technical knowledge to bridge business requirements and processes with digital platforms. Experience implementing configuration changes, including (but not limited to) automation, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports. 

• Project Management - Experience developing timelines, tracking progress, and communicating updates.

• Collaboration & Communication -Excellent interpersonal skills with the ability to work cross-functionally and present ideas clearly. Comfortable receiving and incorporating feedback from diverse stakeholders.

• Creative Thinking & Problem Solving - Innovative mindset with a passion for design and continuous improvement.

• Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

• Skills:  Skilled in digital illustration, layout design, photo editing, and animation.

• Abilities:  Ability to streamline ideas into compelling visuals that communicate key messages.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 

Travel:  Less than 25% with shipboard travel likely

Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus 

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