Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone

We are looking for an amazing Senior Director, Strategy & Business Operations to fill this role, which is based in our Doral office. The Senior Director, Strategy & Business Operations at Princess Cruises is responsible for driving enterprise-wide strategic initiatives, shaping long-term brand strategy, and orchestrating the operational rhythm of the business. This role involves leading cross-functional programs, managing strategic planning cycles, and delivering executive-level insights that connect high-level vision to day-to-day execution. The Senior Director will work closely with Commercial, Finance, and cross-functional leadership teams to align strategic priorities with guest experience, market dynamics, and operational goals. The ideal candidate will have strong strategic thinking, executive communication skills, program leadership experience, and a deep understanding of market trends and business analytics—particularly within the travel or hospitality industry.

Here is a summary of what Princess is looking for in its Senior Director, Strategy & Business Operations. Is this you?

Responsibilities

Strategy development 

• Support the development and evolution of long-term brand strategy, aligning business priorities with guest experience, market trends, and operational goals.

  • Identify and structure complex, ambiguous strategic initiatives that unlock revenue growth, cost savings, or competitive advantage.

  • Translate strategic concepts into clear, actionable plans and partner with cross-functional teams to operationalize outcomes across the business.

  • Drive strategic clarity and alignment by connecting high-level vision to day-to-day execution, ensuring initiatives are measurable, impactful, and sustainable.

Market & competitive intelligence

• Monitor industry trends, guest preferences, and competitor offerings to inform strategic decision-making.

  • Develop market insights and business cases that support investment decisions and long-term planning.

  • Partner with Commercial and Finance teams to evaluate pricing strategies, product positioning, and regional performance.

  • Provide leadership with timely, data-driven recommendations that strengthen the brand’s competitive position.

Business operations

• Lead the operational rhythm of the organization, owning and evolving the cadence for monthly and quarterly business reviews, annual planning cycles, and strategic check-ins.

  • Programs manage a portfolio of cross-functional initiatives, ensuring timely execution, stakeholder alignment, and measurable impact.

  • Champion the execution of strategic priorities by tracking progress, identifying risks, and removing roadblocks.

  • Develop and support executive-level communications and presentations for senior leadership and board audiences, ensuring clarity, consistency, and strategic alignment.

High Performance Team Leadership

• Inspire and lead a high-performing team, fostering a culture of accountability, innovation, and collaboration.

  • Provide mentorship and development opportunities to direct reports and emerging leaders.

  • Manage a team of at least three direct reports, with full responsibility for hiring, coaching, performance management, and career development.

High Performance Team Leadership

• Inspire and lead a high-performing team, fostering a culture of accountability, innovation, and collaboration.

  • Provide mentorship and development opportunities to direct reports and emerging leaders.

  • Manage a team of at least three direct reports, with full responsibility for hiring, coaching, performance management, and career development.

Budget Ownership

• Identify and delivery $100M+ in revenue acceleration opportunities and / or cost savings

  • G&A budget responsibilities for direct team

  • $3-5M G&A budget responsibilities external research              

Requirements

• Bachelor’s degree required; MBA or equivalent advanced degree preferred.

• 8+ years of experience in strategic project leadership, preferably in hospitality, cruise, or travel industries.

• Proven track record of delivering large-scale, cross-functional initiatives with significant financial impact.

• Exceptional leadership, communication, and stakeholder management skills.

• Ability to thrive in a fast-paced, matrixed environment.

• Proven experience leading enterprise-wide strategic initiatives that span commercial, operational, and guest experience domains, with A demonstrated ability to translate high-Level vision into actionable plans.

• Deep expertise in strategic planning, business case development, and market analysis—particularly within the travel, hospitality, or consumer experience industries.

• Demonstrated success in leading cross-functional teams and programs, driving alignment across diverse stakeholders, and delivering measurable business impact.

• Advanced analytical and executive communication skills, with the ability to synthesize complex Data into clear, compelling insights for senior leadership and board-Level audiences.

• This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday)

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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