Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazing Business Analyst, Performance Analytics to fill this role, which is based in our Doral office. The Business Analyst at Performance Analytics is responsible for driving analytical initiatives across Onboard Revenue (OBR) categories to generate actionable insights that support revenue optimization and operational efficiency. This role involves executing comprehensive data analysis, developing predictive models, and translating complex datasets into strategic business recommendations. The Business Analyst will collaborate closely with the Director of Performance Analytics, cross-functional teams including onboard revenue, F&B, operations, finance, and IT to deliver analytical projects that enhance guest experience and drive financial performance across the cruise portfolio. The ideal candidate will have strong analytical skills, experience with advanced analytics tools, and a background in hospitality, travel, or cruise industry analytics.  

Here is a summary of what Princess is looking for in its Business Analyst, Performance Analytics. Is this you?

Responsibilities

• Execute complex analytical projects using SQL, database management, and advanced analytics tools (PowerBI, Tableau, Excel) across all categories (F&B, Shore Excursions, Photo, Retail, Spa, Art, Weddings, Connectivity) and hotel. 

• Develop performance dashboards, conduct trend analysis, and identify optimization opportunities that drive revenue growth and operational efficiency.                               

• Design and execute A/B tests, sensitivity analyses, and predictive models to validate business hypotheses and measure the impact of new initiatives. 

• Participate in the sizing, design, and planning of beta tests for innovative ideas across OBR categories. 

• Define minimum viable products and perform statistical analysis to validate feasibility and scalability of solutions.                                                                       

• Develop and maintain automated reporting frameworks, KPIs, and performance metrics that provide visibility into OBR performance across multiple channels (pre-cruise, app, onboard, bundled ticket sales). 

• Create executive-level dashboards and reports that support strategic decision-making and operational planning.                                                              

• Partner with OBR, F&B, operations, finance, marketing, and IT teams to align analytical initiatives with business objectives. 

• Translate complex analytical findings into clear, actionable business recommendations for stakeholders at all levels. 

• Present data-driven insights and recommendations to senior leadership and executive teams.

• This role demands strong analytical and critical thinking capabilities to navigate complex data challenges and provide innovative solutions to business problems. 

• The Business Analyst will be responsible for identifying trends, anomalies, and opportunities within large datasets, developing statistical models, and creating analytical frameworks that support both tactical and strategic decision-making. 

• The individual must be able to work independently on analytical projects, troubleshoot data quality issues, and provide data-driven recommendations that address business challenges across multiple OBR categories.                                                                           

• This role directly contributes to the company's financial performance through analytical insights that inform pricing strategies, product innovation, and operational improvements across the onboard revenue portfolio. 

• The Business Analyst's work will support revenue optimization decisions, guest satisfaction initiatives, and cost management strategies. 

• The position plays a crucial role in providing the analytical foundation that enables data-driven decision making across all levels of the organization and supports the company's growth objectives.                                                                          

• While this role does not have direct reports, it requires strong individual contributor leadership skills including the ability to influence cross-functional teams through analytical expertise and data-driven insights. 

• The Business Analyst will take ownership of analytical projects and serve as a subject matter expert in specific OBR categories. 

• The role requires the ability to collaborate with stakeholders across multiple departments and present analytical findings with confidence to senior leadership.      

Requirements

• Bachelor's Degree (preferably in Business Analytics, Information Systems, Statistics, Economics, or related analytical field)

• Minimum 3+ years of experience using Excel, pivot tables, and advanced analytical functions.

• Proficiency in SQL and database querying languages, Experience with data visualization tools (Tableau, PowerBI, or similar), Solid foundation in statistical analysis and methodology, Experience working with large datasets and complex analytical projects.

• Understanding of business processes, financial analysis, and revenue management principles, Knowledge of performance metrics and KPI development, Experience with A/B testing and experimental design methodologies                                                           

• 1-3 years of experience in data analytics, business intelligence, or related analytical fields. 

• Proven experience with database management and SQL development, Experience translating analytical insights into actionable business recommendations, Background in presenting analytical findings to business stakeholders, Experience working in cross-functional teams within large organizations.

• Experience in cruise, hospitality, travel, or retail industry analytics. 

• Knowledge of onboard revenue categories or similar hospitality revenue streams, Experience with advanced statistical software (R, Python, SAS), Background in revenue management or performance analytics, Experience with agile development methodologies and prototype development, Professional presentation skills with experience communicating complex data insights to non-technical audiences

• Strong analytical mindset with attention to detail, Proactive and self-driven individual with ability to work independently, Excellent communication and interpersonal skills, Team player with collaborative approach to problem-solving, Ability to manage multiple priorities and meet deadlines in fast-paced environment, Curiosity and continuous learning mindset.

• This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday)

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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