Job Description

The Principal Architect, Network Connectivity is responsible for creating detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class networks used globally across ship and shore locations. The position will supervise teams developing IT infrastructure solutions and standards that meet or exceed business performance expectations. 

This position will architect, design, develop, and deliver ship-to-shore communications and data transport, (global) network routing, network security, cloud networking, and data center networking to achieve and sustain world-class communications and services for the Carnival fleet, as well as all shoreside locations. 

Essential Functions:

• Design: * Design, plan, document, and support the configuration of logical and physical system layouts. * Provide direction for the installation and configuration of all software and hardware packages as needed to support business requirements. * Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning. * Develop detailed design, installation, and configuration documentation for enterprise system deployments. * Ensure the security of enterprise infrastructure and compliance with all applicable security standards (PCI, PII, HIPPA etc.). * Aid in reviewing performance and capacity requests as well as design solution resolution. * Collaborate with the Brand service delivery leaders to ensure an understanding of business cases and to ensure that the appropriate solution is selected that meets the business need. * Develop solutions with a focus on reducing operating costs or increasing guest and crew experience. * Work with other infrastructure teams for new systems designed and engineered. * Contribute as necessary in a hands-on manner with the implementation of solutions in support of all projects
• Research and Innovation: * Function as a SME for Carnival’s Network Infrastructure. * Stay abreast of emerging technologies, industry trends, and best practices. * Research new tools, frameworks, and methodologies that can enhance solution designs and delivery. * Evaluate and recommend Network solutions. * Develop and communicate technology roadmaps. * Review and improve tools, methods, processes, and procedures. * Collaborate to develop and document next generation systems.
• Leadership: * Provide day to day oversight for a team of Network Architects accountable for IT infrastructure architecture and standards development. * Provide Capital Expenditure Request level hardware, software, license, and labor estimate detail for projects. * Review and provide approval on designs produced by the team. * Recommend and oversee projects that expand, change, or improve the systems and related infrastructure.
• Support: * Act as the highest level of engineering escalation for issues encountered. * Provide system support and troubleshooting expertise as needed for designed solutions. * Mentor and support technical and tactical teams when necessary.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications:

• Education:  High School diploma required.  Associate’s degree in Information Technology, Computer Science, or related field or equivalent work experience required. Bachelor’s/Master’s degree preferred
• Work Experience:  7+ years’ Experience in large enterprise IT environments, with a focus on network design and implementation required. 7+ years’ Experience with routing protocols, routing, switching, and security technologies required.  5+ years’ Experience planning and managing large projects required. 5+ years’ Experience participating in cross functional technology teams required.  5+ years’ Experience with cloud networking (AWS, Azure, GCP, OCI) preferred.  5+ years’ Experience with network automation and Infrastructure as Code preferred.  1+ years’ experience in the cruise and/or travel industry preferred.
• Licenses & Certifications:  Palo Alto Certified Network Security Engineer preferred.  Juniper Networks Certified Professional (JNCIP-DC) preferred.  Cisco CCIE Certification preferred.  Versa Certified SD-WAN Professional preferred.

Knowledge, Skills & Abilities:

• Expert knowledge of Cisco ISR/ASR routers (Cisco Catalyst 2k,3k, 4k,6500, Nexus 2000, 5500, 6000, 7000, 9000 class switches).
• Expert knowledge of Cisco 1200, 2600, 2700, 3700, 3800 series Wireless Access Points and Cisco 5500, 5700, 8500 Wireless LAN Controllers.
• Expert knowledge of Versa Networks SD-WAN and Firewalls
• Expert knowledge of TCP/IP, SSL, LACP, LLDP/CDP,  EIGRP, OSPF, BGP, MPLS, HSRP, GLBP, SNMP, STP, VPC, VSS, VDC, MSDP, PIM, IGMP, RTP, SIP, H.323, LWAPP, RADIUS, TACACS+, Fiber Channel, FCoE, iSCSI, 802.11abg, 802.11n, 802.11ac
• Expert knowledge of XML, DNS, DHCP
• Working knowledge of VMWare.
• Working knowledge Riverbed WAN Optimization appliances
• Expert knowledge of Netscaler and F5 Application Delivery Controllers
• Expert knowledge of ASA, Juniper SRX and Palo Alto Firewalls
• Expert knowledge of Intrusion Detection Systems
• Expert knowledge of Web Application Firewalls
• Knowledge of both theoretical and practical aspects of satellite communications
• Detailed knowledge of iDirect, Gilat, Hughes, and/or Viasat Satellite Baseband Infrastructure
• Knowledge of Satellite antenna (C-Band, KA and KU), satellite bandwidth pooling, QoS
• Working knowledge of Satellite RF sub-systems (Block Up Converters, LNBs, antennas)
• Advanced skills in critical thinking, creative problem solving, and root cause analysis with the ability to lead teams through this process.
• Flexibility to adjust to changing priorities and manage multiple deadlines.
• Outstanding analytical and attention to detail with exceptional business acumen.
• Ability to manage (both for self and others) multiple tight deadlines, prioritize workload and achieve exceptional results.
• Ability to write and review comprehensive and concise technical reports and, create PowerPoint presentations that are informative and engaging and deliver them to various audiences including executive management.
• Exceptional communication, team building, conflict management, and organizational skills.
• Excellent track record of working collaboratively with cross-functional teams to achieve common goals and drive exceptional results.
• Proficiency in MS Office.
• Proven ability to quickly learn and teach new technologies and concepts

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities.

Travel:   Less than 25% travel Ship based/Shore based

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “remote.”  As a remote role, it allows employees to work full-time from the comfort of their home. It may also require regular travel to Carnival headquarters in Miami, Fl for in-office collaboration.  Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas.  If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC 

The range for this role’s base salary is $85,000-$140,000.  Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site preschool program and wellness center at our Miami campus 

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