Are you ready to set sail on an exceptional career journey? Carnival Cruise Line is thrilled to announce openings for our 2026 Summer Internship Program—a unique opportunity to make waves in your professional life. 

Position: Summer Internship Program
Location: Hybrid in Miami, Florida
Dates: May – August 2026
Compensation: Competitive hourly wage provided 

About Us:
Carnival Cruise Line is a global leader in the cruise industry, renowned for delivering unforgettable experiences at sea. Our Summer Internship Program is your ticket to join us in our Miami, Florida headquarters with a hybrid work schedule. This is an exciting opportunity to dive into the dynamic world of cruising. 

Your Journey Awaits:

Dynamic Exposure: Immerse yourself in our business units, including Human Resources, Revenue Management, Communications, Finance and Accounting, IT, and Marine Operations. 

Hands-On Experience: Over 10 weeks, you'll actively contribute to impactful projects, challenge and enhance processes, and gain firsthand insights into our daily operations. 

Mentorship: Receive mentorship and guidance from Carnival's seasoned professionals, paving the way for your professional growth. 

Networking: Build valuable connections and friendships with fellow interns and Carnival Cruise Line employees. 

Key Details:

Hybrid Program: This internship is a hybrid program based in Miami, Florida. Students must be available for the entire duration of the program and willing to work a hybrid schedule, combining both in-office and remote work. This is a full-time opportunity, with interns working 40 hours per week. While hours may vary, interns can expect to work from 9 AM to 5 PM, Monday through Friday. 

Relocation Support: Carnival provides housing for interns who are relocating to Miami for the summer. 

Eligibility: Juniors, seniors, and graduate students are preferred for the program. 

Technical Requirements: Interns will be provided with a company-issued laptop and will need reliable internet when working remotely. 

1. Department Name

Guest Experience Insights

2. Department Summary

The Guest Experience Insights team plays a critical role in upholding Carnival Cruise Line’s commitment to delivering exceptional guest experiences. Our mission is to support cross-functional strategic projects by leveraging data to guide product and operational decisions that streamline processes and evolve our offerings. 

Our team serves as an analytical partner to departments like Guest Operations, Food & Beverage, Entertainment, and Fleet Planning. We transform complex data into actionable insights that help identify opportunities and measure success. Interns on our team gain exposure to high-level strategy and collaborate with senior leaders across the organization. The cross-functional nature of the team offers a unique perspective on how different parts of the guest journey connect. 

3. Internship Project Summary

Project Title: Guest Journey Mapping & Guest Experience Optimization 

Project Description: The Intern will lead a strategic initiative to map the onboard guest journey across key customer segments, analyzing behaviors, sentiment, and spending patterns. By integrating data from multiple sources, the intern will uncover insights and develop recommendations to enhance satisfaction, streamline operations, and drive revenue. The project includes dashboard creation and collaboration with various departments – such as Food, Bar, Entertainment, Spa, Retail, Guest Services, etc. -- offering exposure to senior leaders and hands-on experience with tools like SQL, Tableau, Power BI, and Qualtrics. 

4. Essential Functions (Key Responsibilities)

Source, clean, and organize data from company databases using tools like SQL and SAS; perform exploratory data analysis to identify trends and patterns. 

Build and maintain dashboards using Tableau or Power BI; document processes and create a maintenance plan for long-term usability. 

Develop and manage the progress of a strategic project, including task planning, timeline tracking, and collaboration with senior stakeholders. 

Create presentations and visual narratives to communicate insights and recommendations effectively. 

Coordinate with teams across the operations space (e.g., Food, Spa, Entertainment) to gather input and align on project goals. 

Apply business knowledge to generate data-driven recommendations that enhance guest experience, operational efficiency, or revenue growth. 

5. Learning Outcomes

Develop hands-on skills in SQL, Tableau, Power BI, and Qualtrics, with access to mentorship and training. 

Gain exposure to Carnival’s business operations and decision-making through collaboration with senior leaders. 

Build project management and communication skills by leading a strategic, cross-functional initiative. 

Strengthen strategic thinking and data storytelling by translating insights into actionable business recommendations. 

6. Specific Qualifications

Skills: Strong analytical thinking, attention to detail, and ability to manage multiple tasks independently. 

Preferred Education: Pursuing a degree in fields including Business, Analytics, Engineering, or Information Systems. 

Preferred Experience: Coursework or experience in data analysis, business strategy, or hospitality. 

Technical: Proficiency with Microsoft Excel and PowerPoint, familiarity with SQL, visualization tools (Tableau or Power BI). 

Assessment Criteria:
We are seeking candidates who demonstrate leadership potential, strong communication skills, relevant academic and work experience, and a passion for the cruise industry. Each department will have specific qualifications and requirements for their internship projects, so applicants should review the full job description thoroughly to ensure they meet these qualifications. 

Diversity and Inclusion:
Carnival Cruise Line is committed to creating a diverse and inclusive environment. We encourage applications from all qualified individuals, regardless of background. 

Your Path to Success:
Our internship program serves as a pathway to identify top talent who can seamlessly transition into a thriving career at Carnival Cruise Line or become part of our esteemed 18-month Rotational Leadership Programs. With the knowledge and professional insight you'll gain during your internship, the possibilities are endless.