Carnival Cruise Line

Coordinator, Onboard Commerce (Hybrid in Miami)

Job ID 4480 Date posted 08/05/2022 City Miami State FL Country United States Job Type Full Time

Job Description

We are seeking a Onboard Commerce Coordinator who will perform all coordination with different concessionaire and outside partners that conduct business within our ships. This includes Retail, Spa, Art, excursions and Wedding partners. Support administrative processes across the guest commerce departments, including shipboard and shoreside processes for In House categories Photo and Shore Excursions


  • Coordinate all the needs of the retail (Starboard, Heineman, Harding, Onboard media and Effy) partners. This includes all ship visits, materials shipping, business meetings, clearance for ports and early access as well as refurbishment work
  • Coordinate all the needs of the Shore Excursion team. This includes document retention processes, ships and ports meetings and travel coordination, materials ordering and shipping, management of Tour Invoice Cost Database (ensuring that all contract information is entered into the database in a timely manner and maintenance of Tour Operator cost prices).
  • Coordinate all the needs of the Spa (Oneworld spa) partner. This includes all ship visits, materials shipping, business meetings, clearance for ports and early access as well as refurbishment work
  • Coordinate all the needs of the art (Parkwest) partner. This includes all ship visits, materials shipping, business meetings, clearance for ports and early access as well as refurbishment work
  • Work on needs to schedule and prepare weddings onboard with our wedding partners
  • Process Department expenses; process cash reimbursements via I-Expense. Liaise with Accounts Payable to process T&E, Hotel Ghost Card & P-Card Logs and serve as department “doc person"
  • Setup new employees and contractors with admin, equipment, and IT support
  • Liaise with Payroll and serve as Time Card Coordinator (TCC) for processing departmental timecards; Manage Kronos entries and keep track of PTO, Sick Days, Off-site and Free days
  • Coordinate internal meetings and external meetings with vendors, tour operator partners and/or teams. Prep meeting location, technology, presentations/agendas and meals, as required. This also includes support to annual conferences and events between shoreside and shipboard leaders
  • Liaise with Claims & Loss Prevention on obtaining records and information for Legal Holds and subpoenas along with deposition prep for Shore Excursions tours


  • Bachelor’s Degree in Business Administration
  • 2+ year's experience
  • Strong intellectual skills
  • Strong Micro Soft office proficiency
  • Multi language knowledge preferred

About Us

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

Benefits as a member of Carnival's Team:
  • A comprehensive benefit program which includes medical, dental and vision plans
  • Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid vacation and sick time
  • Cruise benefits
  • An on-site fully accredited preschool educational program located at our Doral campus
  • An on-site Wellness Center and Health clinic at our Doral campus
To view a copy of Carnival’s FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser)


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