This position will perform the duties of responding to Credit Card chargeback disputes; Also, researching and processing Sail & Sign Research cases. Provide instructions for guests showing on the Guest Status Advisory Do Not Sail/Alert lists. The role will require work in conjunction with other teams within the company and must have the ability to communicate with contacts from banking institutions, credit card companies, and outside collection agencies.  Requires excellent organizational and computers skills. 

Essential Functions:

• Respond and provide supporting documents, via website, to credit card companies for credit card chargeback dispute cases. 

• Request to add/remove guests on the GSAR Do Not Sail/Alert lists. Request to add travel agency & guest profiles on payment restriction.   

• Responsible for notifying and creating journal entries debiting respective departments for credit card chargeback disputes (Casino, Bon Voyage, Shipboard Accounting, etc.).   

• Prepare journal entries to clear credit card chargeback statements; this is a bi-weekly process for chargeback invoices sent to exceptions that require manager approval to write off.         

• Reviewing chargeback bookings and contacting respective teams to make adjustments (Sailing Support, Guest Solutions, etc.).     

• Research and respond to Sail & Sign Research cases in I-Care & Outlook (onboard charges, concessions, etc.).     

• Provide coverage to research and give instructions to Guest Logistics and Shipboard Guest Services for guests appearing on the Guest Status Advisory Do Not Sail/Alert Lists.     

• Process payments to clear past due balances, due to credit card chargeback disputes, and Sail & Sign statement balances.     

• Monitor & provide instructions for daily Pay/Pal transactions, for purchases requiring further investigation.

Qualifications:

• Associate’s degree required

• Minimum of 2 years’ experience with credit card dispute and fraud processes.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office (Excel, Word, Power point)

• Must have excellent interpersonal and communication skills.                                                                             

• Ability to manage time effectively, set priorities and meet deadlines.                                                                   

• Must have the ability to multi-task and display a sense of urgency.                                                       

• Ability to learn quickly and work in a fast-paced environment.     

Physical Demands:Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate controlled environment with minimal safety/health hazard potential. May be required to work remotely, while remaining in close contact with team and management. May also be required to provide minimal contact for weekend ship inquiries.

This position is classified as “remote.”  As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration.  Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas.  If the search is extended past those areas, candidates must be located in one of the following U.S. states:  FL, GA, TX and NC

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 

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