The Business Process Manager is responsible for leading the design, documentation, and continuous improvement of business processes against the Maritime Asset Strategy (MAS) Governance Framework. This includes processes relating to asset management, such as planned maintenance, inventory, procurement and finance. This role ensures that processes are aligned with organizational objectives, are well-documented, and supports compliance and performance reporting. The Business Process Manager will work closely with cross-functional teams including operations, IT, and data governance to embed best practices and drive operational excellence. The ideal candidate will have strong process improvement experience, stakeholder engagement skills, a background in governance or process design environments, in a cruise, travel or consulting industry.

Essential Functions: 

• Lead the development, documentation, and governance of business processes across MAS Governance framework
• Collaborate with stakeholders to identify process improvement opportunities and implement changes that enhance efficiency and compliance           
• Establish and maintain process performance metrics, audit and reporting frameworks
• Support change management and training initiatives to embed new or updated processes
• Ensure alignment of business processes with data governance, regulatory, and corporate standards                                                                 

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• Professional certification in process improvement or quality management (e.g., Lean Six Sigma, BPM, ISO 9001) is highly desirable.
• Proven experience (typically 5+ years) in business process management, process improvement, or operational excellence roles.

Knowledge, Skills, and Abilities:

• Strong understanding of business process modelling tools and methodologies (e.g., BPMN, Visio, ARIS).
• Familiarity with governance frameworks and compliance standards relevant to asset management or maintenance systems.
• Demonstrated success in leading cross-functional process improvement initiatives in complex or regulated environments.
• Experience working with or within asset management, facilities management, or planned maintenance systems.
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into actionable improvements.
• Experience in stakeholder engagement, change management, and training delivery to support process adoption.

Physical Demands: Remain in a stationary position at a desk and/or computer for extended periods of time, reasonable adjustments will be offered.

Travel: Less than 25% non-shipboard travel likely

Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus

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