Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Learning and Development Lead role available.  

Only candidates located in the Philippines to apply.

Job Summary:

• The Learning & Development Lead is responsible for overseeing training programs across multiple operational areas, including marine, hotel, and shipboard environments, as well as CASI. The role involves developing training materials, curriculums, and logistics in line with company guidelines to ensure professional development and compliance. Additionally, the position fosters partnerships with academic institutions to influence curriculum design and manage early talent programs such as apprenticeships and internships. The Lead also collaborates with internal and external stakeholders on cross-functional projects, oversees vendor relationships, and continuously evaluates training effectiveness to align with business objectives.

Essential Functions:

• ​​Operational (Marine and Hotel) Training Support: Provides support for effective training design and delivery of hotel and marine training. This includes but is not limited to professional development, management, compliance programs. Develops presentations, charts, curriculums, project and/or learning plans, instructor and participant materials, logistics, and post-training assessment aligned with company guidelines and principles. Coordinates with L&D management in consolidating plans and programs to support the objectives of the department.
• Academic Relations and Early Talent Programs: Cultivates and maintains relations with partner academic leadership and faculty. Liaises with academia to influence curriculum design, develops and operationalizes need-based training courses with academic institutions as directed. Organizes visits to academic institutions for self / for visiting CCL leadership. Facilitates presentations to students and faculty as needed. Organizes learning events at schools in partnership with Talent Acquisition and COE. Manages ‘Early Talent’ programs with academic partners. Liaises with stakeholders to operationalize Carnival Early Talent programs with partner schools, including apprentice programs and internship programs. 
• CASI Training Support: Collaborates with CASI HRM and management to organize training that meets business needs, including skill training and management training. Evaluates training effectiveness, makes recommendations, and applies feedback to ensure maximum impact to the business. Delivers orientation training to CASI new hires. Manages local vendor relations; Participates in identifying, selecting and evaluating vendors to deliver trainings solutions as needed. Uses the company LMS to manage local training, communicates with participants, tracks and reports compliance, as needed. Acts as the training contact to answer questions and resolve training issues for the local CASI team.
• Shipboard L&D Operations Support: Partners with Fleet Managers and COE to provide ground support for shipboard L&D operations, as needed, including fleet (L&D) personnel operations, e.g onboarding new team members. Reviews knowledge systems and makes periodic updates to training guidelines. Assists with continued development of L&D personnel. Plans ship visits to review training processes and makes recommendations for improvement. Supports any other shipboard L&D need as directed.
• Cross Functional Projects and Support: Partners with CATO and COE to solution and support cross functional projects. Partners with stakeholders as needed to articulate project outcomes and scope and communicates project deliverables. Sets up periodic status meetings, participates with the BA in requirement gathering, reviews and testing, where necessary. Collaborates with COE on information and status updates; Makes presentations to stakeholders as needed; Ensures project is on plan, communicates and mitigates roadblocks appropriately and in a timely manner. Provide any other project support, as directed.

Qualifications:

• Minimum educational attainment for Bachelor's Degree major in Training & Development, Business Administration, Human Resources Development, Social Sciences or related field is required.
• Around 5-7 years of professional experience in learning and development or training operations. Proven expertise in designing, delivering, and evaluating training programs—ideally within operational environments such as marine, hotel, or shipboard settings—as well as experience collaborating and working with academic or external learning/technical institutions and early talent initiatives such as apprenticeships and internships. Strong knowledge on curriculum development, vendor management, LMS administration, and adept at cross-functional project coordination, working with diverse internal and external stakeholders to drive training effectiveness and alignment with business objectives.
• Learning Management Systems (LMS): Ability to navigate, administer, and leverage LMS for tracking, reporting, and delivering training content.
• Curriculum and Presentation Tools: Expert proficiency in designing and developing training materials using Microsoft PowerPoint, Word, and other e-learning authoring tools to create engaging and impactful learning experiences.
• Project Management and Collaboration Software: Strong ability to lead and coordinate cross functional training initiatives using Project management tools to maintain and support cross-functional projects and maintain schedules.
• Data Analysis and Reporting: Expertise to evaluate training effectiveness, track compliance, and generate meaningful reports.
• Communication and Knowledge Platforms: Proficient in leveraging MS Teams and SharePoint Online to streamline collaboration, manage knowledge systems, and facilitate effective engagement with internal teams, vendors, and academic partners.

Preferred Education

• Preferred candidates typically hold a Bachelor’s degree in Human Resources, Education, Business Administration, or a related field. Advanced degrees or certifications in training and development, instructional design, or project management are considered a plus.

Preferred Experience and Type

• The ideal candidate for this role will have at least five to seven years of hands-on experience in learning and development and training program delivery, ideally within operational settings such as marine, hotel, or shipboard environments. They should have a proven track record in designing and executing training programs, managing vendor relationships, and leveraging Learning Management Systems for effective training administration. Experience working with academic institutions and early talent programs, as well as coordinating cross-functional projects, is highly desirable. Practical exposure to operational training environments combined with the ability to collaborate with diverse stakeholders across multiple business units will be key to success in this role.

Knowledge, Skills & Abilities

Knowledge:

• Solid understanding of adult learning principles, curriculum design, and training methodologies, especially within marine, hotel, and shipboard environments. Strong Knowledge on compliance standards, professional development frameworks, and industry-specific operational processes. Proficiency in Learning Management Systems (LMS) and basic project management principles.

Skills:

• Excellent written and verbal communication skills for developing training materials and liaising with diverse stakeholders (e.g., academic institutions, vendors, internal teams). Strong presentation and facilitation abilities to effectively deliver training sessions. Highly Proficient in using Microsoft Office Suite, e-learning authoring tools, and collaboration platforms. Analytical skills to assess training effectiveness, generate reports, and ensure continuous improvement.

Abilities:

• Ability to manage multiple projects and adapt training content for various audiences and operational settings. Capacity to work independently and collaboratively within cross-functional teams. Strong organizational and time-management skills to handle logistics, vendor coordination, and training schedules. Problem-solving aptitude to address training-related challenges and implement improvements. Ability to take direction and work with minimal supervision is a must.

Ethics & Compliance

• In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

#LI-AO1

#LI-HYBRID