The Assistant Manager of Long Beach Cruise Terminal helps oversee daily terminal and parking garage operations, ensures facility standards are met, streamlines passenger processing, and delivers quality customer service. 

Essential Functions:

• Oversee daily operations of the Cruise Terminal, Parking Garage Facility, and related parking. Coordinate with Carnival departments, government agencies, and ship personnel to maintain efficient terminal operations. Manage service provider relationships and performance.                                                                    
• Manage service contracts and projects in defining scope of work, full bid review and project management. Administration of permitting and inspections by Fire Inspector, city building Inspection, USCG, city of Long Beach & Port of Long Beach, Utility Services, and all other building service providers & port partners.          
• Provide comprehensive operational support to the various Long Beach CCL operational departments, including Guest Port Services related to guest embarkation and debarkation, by ensuring all processes are executed accurately and promptly. Coordinate vessel operations from a terminal support standpoint in collaboration with Shipboard and Shore Side Management both onboard and at the Miami Head Office. Foster a cohesive work environment that upholds Carnival Core Values among all staff and business partners, including stevedores, port agents, and port service contractors. Facilitate coordination of requirements among all port partners to enhance quality and operational efficiency.
• Coordinate with the Long Beach Terminal Manager in the role of Alternate Facility Security Officer and Administrator of the Facility Security Plan. Work with CCL Security Services to regularly verify the effectiveness of security services.                                               
• Keeping up with industry changes and ensuring terminal compliance with applicable laws and regulations.                                                                 

Qualifications:

• Bachelor’s Degree in Business and Operations Experience, Port Operations, Marine Operations or related fields.
• Minimum of 3-5 years of experience in the Cruise Ship, Maritime or Associated Industry.
• Experience working with Government Agencies.
• Port Operations, Shipboard Cruise Ship Operations, Maritime, or Nautical Operations & Security Services Experience.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong leadership and customer service skills, as well as the ability to work well under pressure in a fast-paced environment.
• Excellent organizational, interpersonal, and communication skills, both written and verbal. 
• Ability to converse well and partner with local government agencies and shipboard & shoreside operations. 
• Knowledge of budgets. 
• Highly motivated and able to work under own initiative.

Physical Demands: Requires regular movement throughout company facilities.

Travel: No or very little travel likely

Work Conditions:Work may require employee to work inside and/or outside with exposure to changing climate and/or operate machinery.

This position is classified as “in-office.” Because of the nature of the role, employees are required to work from a designated Carnival office in South Florida five days each week.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus

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