Job Description

Head of Retail Sales (m/f/d)

Get ready to lead retail sales excellence and transform market potential into commercial success!

Join Costa as Head of Retail Sales, based in Hamburg within our Trade Sales Germany team, where you will drive retail performance by building impactful partnerships, empowering your team, and turning market insights into concrete commercial results.

Live your ambition. Lead with impact

In this position, you will strengthen Costa’s commercial footprint by connecting strategic vision, operational leadership, and strong partner relationships. You will develop your team, reinforce Costa’s value proposition across retail networks, and shape the commercial trajectory.

Retail Sales Leadership & Strategic Execution

You will lead the retail sales strategy in your territory, aligning it with Costa’s commercial direction. You will guide and develop your sales team, collaborate with partners to unlock growth, coordinate key commercial activities, and manage relationships and contracting with Retail Network Headquarters. You will oversee the agency portfolio and provide the Sales Director with structured insights to support decisions and corrective actions.

Customer & Partner Excellence

You will be a trusted point of reference for Agency Networks, actively anticipating their needs and providing proactive, solution‑oriented support. By fostering strong, consultative relationships, you will elevate Costa’s presence in the market, enhance partner satisfaction, and ensure a consistent, high‑quality retail experience for customers across all touchpoints.

Impact, Ownership & Problem‑Solving

You will tackle complex sales and service challenges by identifying root causes, defining targeted responses, and leading their implementation with ownership and rigor. Your contribution will have a direct impact on sales performance, customer satisfaction, brand visibility, and team motivation—driving measurable progress across the retail business and strengthening Costa’s commercial success.

What makes you unique

• Proven experience in driving retail sales performance, ideally within structured and competitive commercial environments.
• Strong analytical and problem‑solving capabilities.
• Ability to shape and influence results through strategic partnership and leadership.
• Team‑leading skills that inspire engagement, accountability, and high performance.
• Ability to build long‑term, trust‑based relationships with key stakeholders.

What we offer

Benefits That Matter

Enjoy exclusive discounts, a subsidy for the Germany Ticket and a company car for private use.

Lifestyle & Family Care

Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

Open-term, full-time, hybrid

Who we are

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.

Start your journey with us

During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: https://career.costacrociere.it/shoreside/#journey

Onboard your journey with us and explore your potential.

#Costa #LI-Hybrid