Job Description

The Security Team Leader assists with the oversight and daily management of security officers, ensuring the effective execution of security operations and the safety of people, property, and assets at one or more Carnival Corporation owned and operated global destination. The role involves supervising and guiding security staff, coordinating daily activities, and maintaining high standards of protection and service while fostering a professional and efficient security team.       

Team Supervision & Coordination

• Supervise and coordinate the daily activities of security officers, ensuring all shifts are properly staffed and security duties are performed efficiently.
• Assign tasks, monitor performance, and provide guidance to maintain high standards of service.
• Communicate and reinforce instructions from senior security management to the team.
• Conduct performance reviews, mentor team members, and support professional development."                          

Incident Response & Emergency Management 

• Respond promptly to security incidents, emergencies, and disturbances, taking appropriate action and escalating as needed.
• Lead the team during emergency situations, ensuring safety of staff, guests, and assets.
• Conduct on-site investigations, document incidents, and prepare detailed reports for management review.
• Coordinate with law enforcement, emergency services, and other authorities when necessary."                      

Patrols, Access Control & Operational Oversight 

• Ensure officers are posted correctly at access points, screening areas, and during patrols.
• Oversee routine inspections of the premises to identify potential security or safety risks.
• Monitor adherence to security protocols, conduct checks, and provide corrective guidance.

• Participate in drills, mandates, and training exercises to maintain team readiness."                            
  

  Reporting, Communication & Compliance 

• Prepare, maintain, and present accurate security reports, daily logs, and updates to management.
• Provide clear guidance and information to staff and guests regarding security procedures.
• Ensure all team activities comply with safety regulations, policies, and industry best practices.
• Recommend improvements to security operations based on observations and incident analysis."                         
• Perform other duties as assigned.                           
• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive).                         
• Ability to adhere to the company’s standards regarding dress and appearance.
• Ability to maintain confidentiality and data protection standards when handling vendor financial or business documents
• Ability to work collaboratively in a team-oriented environment as necessary.
• Strong organizational and time-management skills, with the ability to multitask effectively. 
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• Must be physically fit. 
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.
• May be requested to work a shift schedule while at any of the destinations.

Knowledge: 

• Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
• Skills:  Strong time management and organizational skills
• Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team /
• Demonstrated professionalism in all interactions and tasks."                            
• Adhere to all company policies, procedures, and guidelines related to health, safety, environmental protection, and security.
• Take all necessary precautions, use personal protective equipment (PPE), safety devices, and tools correctly and consistently, as required by the nature of the work.
• Promptly report any unsafe conditions, incidents, or environmental concerns to the appropriate supervisor or HESS representative.
• Take reasonable care for your own health and safety, as well as that of colleagues and others who may be affected by your actions.
• Actively participate in HESS trainings and initiatives that promote a safe, secure, and environmentally sustainable workplace.
• Cooperate fully with company efforts to maintain compliance with legal and regulatory requirements.
• Seek opportunities to improve safety and environmental performance in daily tasks."                           
• High school diploma or equivalent (required); additional education in security management, law enforcement, or related fields is a plus.
• Certification or license in security management, as required by local regulations.
• Proven experience in supervising security teams or coordinating security operations.
• Knowledge of security procedures, emergency response, and safety regulations.

• Strong leadership, communication, and problem-solving skills.

  Requirements:
  

• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and analytical skills                                                                                             
• Ability to respond to security incidents and emergencies effectively.
• Strong attention to detail and organizational skills.
• Ability to maintain accurate records and reports.
• Work in a fast-paced security environment.
• May be required to work varying shifts, including nights, weekends, and holidays.
• May be required to respond to security incidents and emergencies.
• Completes daily logs and reports any issues to the PSS.
• Assists with maintenance efforts and reports repairs and safety-related issues to management.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Physical fitness and the ability to respond effectively in emergency situations."