1. Surveillance Monitoring & Incident Response

• Monitor CCTV cameras, alarm systems, and access control systems to identify and assess potential security threats.
• Respond promptly to security incidents, alarms, and emergencies, ensuring appropriate action and dispatching security personnel as needed.
• Monitor fire alarm systems, manage emergency calls and alerts, and coordinate with DPFSO/PFSS to deploy the Incident Response Assistance Team (IRAT) when required.
• Maintain continuous situational awareness of all monitored areas to ensure safety and security across the facility."    

2. Documentation & Reporting

• Maintain accurate and detailed records of all security incidents, alarms, and corresponding responses.
• Complete work logs, daily reports, and system documentation to ensure traceability and compliance with company protocols.
• Report any irregularities, system malfunctions, or security concerns to the Port Facility Security Supervisor for timely resolution.

3. Compliance, Training & System Maintenance 

• Ensure compliance with health, safety, and environmental regulations as well as HESS and company policies.
• Participate actively in drills, training sessions, and emergency response exercises to enhance readiness and operational efficiency.
• Support the upkeep, functionality, and testing of security monitoring systems and communication tools.
• Ensure proper use of cleaning chemicals and maintenance of a safe working environment.                        

4. Collaboration & Safety Promotion

• Coordinate and communicate with other departments, including Security, Operations, and Management, for effective incident response.
• Promote a culture of safety and accountability through adherence to company safety competencies and regulations.
• Assist with cross-departmental initiatives to strengthen overall security and operational resilience.
• Perform other related duties as assigned by management in support of the facility’s security objectives.

Knowledge, Skills & Abilities needed  

• Ability to adhere to the company’s standards regarding dress and appearance.
• Ability to maintain confidentiality and data protection standards when handling vendor financial or business documents
• Ability to work collaboratively in a team-oriented environment as necessary.
• Strong organizational and time-management skills, with the ability to multitask effectively. 
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• Must be physically fit. 
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.
• May be requested to work a shift schedule while at any of the destinations.

Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Skills:  Strong time management and organizational skills
Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

HESS Responsibilities    

• Adhere to all company policies, procedures, and guidelines related to health, safety, environmental protection, and security.
• Take all necessary precautions, use personal protective equipment (PPE), safety devices, and tools correctly and consistently, as required by the nature of the work.
• Promptly report any unsafe conditions, incidents, or environmental concerns to the appropriate supervisor or HESS representative.
• Take reasonable care for your own health and safety, as well as that of colleagues and others who may be affected by your actions.
• Actively participate in HESS trainings and initiatives that promote a safe, secure, and environmentally sustainable workplace.
• Cooperate fully with company efforts to maintain compliance with legal and regulatory requirements.
• Seek opportunities to improve safety and environmental performance in daily tasks.

Essential/Minimum qualifications 

•  High School Diploma or equivalent required ; additional education in Hospitality or a related field is a plus 
• Certification in security management, emergency response, or a related field a plus 
  

Essential experience required   

• A minimum of 2 years of experience in a security/surveillance role 
  Training in security, law enforcement, or a related field preferred 
• At least 1 year of experience dispatching security personnel preferred 
• In-depth knowledge of security operations, safety procedures, and emergency response protocols 
• Familiarity with CCTV cameras, alarm systems, and access control systems 
• Excellent organization, communication, problem-solving, and customer service skills 
• Superb observation skills with a strong commitment to integrity, professionalism and confidentiality 
• Proficiency in standard office software and security management systems 
• Ability to stay calm and think critically under pressure 
• Ability to work effectively in a fast-paced environment 
• Ability to maintain accurate and detailed records 
• Ability to speak English clearly, distinctly, and cordially with employees and guests
• Proficient in reading and writing English to understand and interpret procedures, give and receive instructions, and effectively communicate with guests, managers, and co-workers
• Must be physically fit to respond to security incidents and participate in training exercises 
• Ability to work outdoors enduring prolonged periods standing and walking 
• All island employees must be physically capable of participating in emergency lifesaving procedures and drills, with full range of motion in arms and legs, and full visual, verbal, and hearing abilities to give and receive instructions during emergencies. 
• Work is primarily conducted in an environment with minimal safety and health hazards
  Work may involve indoor and outdoor tasks with exposure to varying climates and machinery operation
• Flexibility to work on weekends, holidays, and/or evenings; may be required to work varying shifts"