Job Description

A Port Facility Security Supervisor is responsible for overseeing the daily security operations and managing security personnel at a facility at one or more Carnival Corporation owned and operated global destination. This role involves coordinating the deployment of security staff, ensuring that all personnel are properly trained, and maintaining strict adherence to safety and security protocols. The supervisor also monitors ongoing operations to identify potential risks or vulnerabilities and develops strategies to enhance overall security measures. In addition, they are tasked with fostering a culture of vigilance and preparedness among the security team, ensuring that all activities are conducted efficiently and in compliance with regulatory requirements. By continuously evaluating procedures and implementing improvements, the Port Facility Security Supervisor plays a key role in safeguarding the facility, personnel, and assets while maintaining a secure and well-organized environment.  

Security Operations and Monitoring

• Supervise and guide security officers, patrol property, and spot-check areas 
• Monitor CCTV and alarm systems to ensure safety and respond to incidents effectively
• Escort unwelcomed persons from the property 
• This segment covers the active, on-the-ground management of security personnel and facility surveillance. 

• The supervisor ensures that all areas are monitored, that security staff follow protocols, and that any potential threats are addressed promptly."                           
  

  Emergency Management and Safety Compliance 

• Conduct emergency response drills; assist visitors and employees during emergencies
• Conduct daily hazard/safety inspections; extensive knowledge of property layout 

• This segment focuses on preparing for and responding to emergencies, ensuring the safety of personnel and visitors. It includes proactive measures like safety drills, hazard inspections, and ensuring that the facility is compliant with safety standards."                            
  

  Documentation, Reporting, and Investigations 
  

• Maintain daily records and security-related documentation
• Gather information, complete reports, and maintain confidentiality 
• Conduct investigations and interviews

• This segment emphasizes the administrative and analytical side of security work. Accurate record-keeping, detailed reporting, and thorough investigations ensure accountability and help identify patterns or risks that may require attention."     

  
  Personnel Management and Liaison 
  

• Assist management in training, motivating, and coaching security employees 
• Acts as the Police liaison 
• Handle interruptions and complaints; defuse disturbances according to policies 
• Perform other related duties as assigned by leadership
• This segment involves managing and developing the security team, maintaining relationships with law enforcement and external partners, and ensuring smooth handling of incidents and complaints. It also encompasses flexibility to support leadership with additional duties."                            
• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive). 
• Ability to adhere to the company’s standards regarding dress and appearance.
• Ability to maintain confidentiality and data protection standards when handling vendor financial or business documents
• Ability to work collaboratively in a team-oriented environment as necessary.
• Strong organizational and time-management skills, with the ability to multitask effectively. 
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• Must be physically fit. 
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.
• May be requested to work a shift schedule while at any of the destinations.
• Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
• Skills:  Strong time management and organizational skills
• Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team /
• Demonstrated professionalism in all interactions and tasks."                            
• Adhere to all company policies, procedures, and guidelines related to health, safety, environmental protection, and security.
• Take all necessary precautions, use personal protective equipment (PPE), safety devices, and tools correctly and consistently, as required by the nature of the work.
• Promptly report any unsafe conditions, incidents, or environmental concerns to the appropriate supervisor or HESS representative.
• Take reasonable care for your own health and safety, as well as that of colleagues and others who may be affected by your actions.
• Actively participate in HESS trainings and initiatives that promote a safe, secure, and environmentally sustainable workplace.
• Cooperate fully with company efforts to maintain compliance with legal and regulatory requirements.

• Seek opportunities to improve safety and environmental performance in daily tasks."                            
  

  Education: 

• High School Diploma or GED or  Associate degree preferred  or equivalent experience is required; additional education in Hospitality or a related field is a plus 
• Valid driver's license and reliable transportation.
• A minimum of 2 years of experience in security management in the Tourism, Hospitality or Hotelindustry
• Previous experience in Security Guard Supervision
• Fluency in conversational English
• Guest Facing Experience
• Customer service experience gained in a similar role is required

• Proficiency in the use of computer business applications, with 
  working knowledge of computerized accounting and payroll systems.

  The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added, or this job description may be amended at any time. This job description does not alter an employee’s at-will employment status or create an employment agreement or contract, implied or otherwise.
  

• Extensive knowledge in security operations
• Previous experience in Security Guard Supervision
• Ability to write reports and evaluate security staff performance.
• Excellent communication and interpersonal skills"