Job Description

The Lifestyle Associate is responsible for coordinating and supporting the day-to-day administrative tasks related to company employee housing properties at one of Carnival Corporation owned and operated global destination. This role assists in maintaining accurate records and maintenance logs for each property while serving as the first point of contact for housing-related inquiries. The Lifestyle Associate works closely with management to ensure smooth operations, timely communication, and a positive living experience for employees.

1. Operations and Team Support 

• Assist with daily housing operations across properties.
• Ensure properties are serviced, cleaned, and secured.
• Communicate housing policies and expectations to employees.
• Support employee intake and exit processes, including walk-throughs and unit listings.
• Coordinate with HR and recruitment teams to ensure smooth onboarding and departures.
• Help develop and track the housing budget and related costs.
• Ensure adherence to housing rules and safety protocols.
• Support overall employee relations to maintain satisfaction and workplace culture.

2. Employee Engagement and Support

• Proactively engage with employees to anticipate needs and provide tailored recommendations.
• Address general requests, inquiries, and complaints, escalating to the Lifestyle Manager or HR when necessary.
• De-escalate situations on site and respond effectively in emergencies.
• Act as a first point of contact for housing-related concerns to promote a positive living environment.

3. Reporting and Administration

• Maintain accurate work logs and housing records.
• Report employee housing challenges promptly to management.
• Track utility services and assist with documentation as needed.
• Provide administrative support to the Lifestyle Manager or designee.

4. Maintenance and Facility Oversight 

• Coordinate with maintenance teams to ensure timely repairs.
• Assist with the upkeep of all units and common areas.
• Conduct regular inspections to confirm compliance with safety and cleanliness standards.
• Report and follow up on safety-related issues to ensure prompt resolution.

• Perform other duties as assigned.

Essential/Minimum Education:

• Associate degree in business administration, Hospitality Management or a related field.

Essential Experience Required

• Minimum 2 years’ experience in housing or maintenance within a hotel or related industry; customer service experience preferred
• Strong written and verbal communication skills with the ability to provide excellent customer service
• Proficient in Microsoft Office Suite with ability to multi-task and think critically
• Fluent in spoken and written English; able to clearly communicate, interpret procedures, and give/receive instructions
• Physically fit with ability to work in outdoor environments as needed
• Work primarily in climate-controlled environments with potential exposure to varying climates and occasional machinery use
• Flexibility to work different shifts, including evenings, weekends, and holidays.