Job Description

Job Summary
The IT Technician is responsible for assisting with all IT services. This includes installing, configuring, maintaining, and troubleshooting CCTV systems, computer hardware, and software at one or more Carnival Corporation owned and operated global destination.

Key Accountabilities / Job Functions

1. IT Support & User Assistance 

• Serve as the first point of contact for IT-related issues within the organization
• Assist employees with technology problems and provide training on new software and equipment
• Monitor and respond to support requests, documenting all processes and resolutions
• Detect, diagnose, and troubleshoot hardware, software, and connectivity problems
• Report and escalate network interruptions and server outages

2. Systems & Hardware Maintenance 

• Repair, install, and maintain computers, laptops, and audio/visual equipment
• Set up and manage workstations with necessary peripheral devices such as routers and printers
• Monitor computer hardware performance and ensure timely upgrades or replacements
• Schedule and perform system upgrades and preventive maintenance to reduce downtime
• Maintain detailed records and logs of repairs, fixes, and maintenance schedules

3. Network & Security Operations 

• Build, maintain, and optimize local networks to ensure reliability and high performance
• Install, configure, and manage software, applications, and system functions according to specifications
• Assist with installation and maintenance of security systems, including CCTV cameras
• Support IT security initiatives to safeguard systems, devices, and data from potential threats
• Apply and monitor compliance with network security and organizational IT standards

4. Administration & Operations

• Maintain inventory of IT equipment and supplies, monitoring levels for timely reordering
• Support the creation and management of employee ID badges
• Be available on call for property-wide IT support as needed
• Assist with project rollouts, testing new technologies, and supporting IT enhancements
• Perform other duties as assigned by management to support overall IT operations
• Perform other duties as assigned.

Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive). 
Ongoing Obligation

Knowledge, Skills & Abilities needed

• Ability to adhere to the company’s standards regarding dress and appearance.
• Ability to maintain confidentiality and data protection standards when handling vendor financial or business documents
• Ability to work collaboratively in a team-oriented environment as necessary.
• Strong organizational and time-management skills, with the ability to multitask effectively. 
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• Must be physically fit. 
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.
• May be requested to work a shift schedule while at any of the destinations.
• Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
• Skills:  Strong time management and organizational skills
• Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team 
• Demonstrated professionalism in all interactions and tasks.

HESS Responsibilities

• Adhere to all company policies, procedures, and guidelines related to health, safety, environmental protection, and security.
• Take all necessary precautions, use personal protective equipment (PPE), safety devices, and tools correctly and consistently, as required by the nature of the work.
• Promptly report any unsafe conditions, incidents, or environmental concerns to the appropriate supervisor or HESS representative.
• Take reasonable care for your own health and safety, as well as that of colleagues and others who may be affected by your actions.
• Actively participate in HESS trainings and initiatives that promote a safe, secure, and environmentally sustainable workplace.
• Cooperate fully with company efforts to maintain compliance with legal and regulatory requirements.
• Seek opportunities to improve safety and environmental performance in daily tasks.

Essential/Minimum qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or  equivalent experience is required; additional education in Hospitality or a related field is a plus 
• IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus.

Essential experience required

• At least 2 years of work experience in an IT related field 
• Knowledge in commonly used Windows operating systems 
• Effective verbal and written communication skills 
• Excellent customer service skills 
• Exemplary problem-solving skills 
• Experience with networking protocols 
• Ability to lift up to 50 lbs