Job Description

Job Summary

The IT/AV Technician installs, maintains, and repairs radio communication systems. The ideal candidate will have experience working with two-way radios, transmitters, receivers, and related equipment. This role requires strong technical skills, problem-solving abilities, and a commitment to ensuring reliable communication systems for operational efficiency and safely.

Key Accountabilities / Job Functions: 

The IT/AV Technician is responsible for, but not limited to the following:

AV Support 

• Set up, operate, and maintain AV equipment (projectors, microphones, speakers, video monitors, recording equipment, etc.
• Install and configure AV systems in conference rooms, classrooms, or event spaces.
• Troubleshoot and resolve technical issues during live events or meetings.
• Collaborate with IT teams and event coordinators to ensure seamless AV integration.
• Maintain inventory and perform routine maintenance on AV equipment.
• Train staff and end-users on AV system usage and basic troubleshooting.
• Install, configure, and test radio communication systems including base stations, mobile units, and repeaters.
• Perform routine maintenance and diagnostics on radio equipment to ensure optimal performance.
• Troubleshoot and repair faults in analog and digital radio systems.
• Monitor signal strength and quality, adjusting as needed.
• Maintain accurate records of installations, repairs, and maintenance activities.
• Ensure compliance with FCC regulations and other applicable standards.
• Collaborate with engineers, IT teams, and field personnel to support communication needs.
• Provide technical support and training to end-users on radio equipment usage.
  

IT Support 

• Serves as the first point of contact for IT support within the organization. 
• Installing, configuring, and maintaining software and hardware components of computer and network systems. 
• Repairing and replacing damaged computer and network components.
• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software.
• Supporting fellow employees, support teams and visiting technicians whenever they encounter challenges with computers and network devices. 
• Testing new hardware and software before full-scale installation.

Maintenance 

• Maintenance and administration of network equipment, PCs, POS Terminal such as Latitudes, Shorex. Cheq, Symphony, and other end user computer equipment.
• Maintain the inventory for IT equipment. 
• Maintaining and updating technical documentation regularly.
• Perform routine inspections and preventive maintenance on AV equipment to ensure optimal performance and longevity.
• Diagnose and repair faults in audio, video, and control systems.
• Maintain accurate records of maintenance schedules, repairs, and equipment inventory.
• Update firmware and software for AV devices and control systems.
• Replace or repair damaged cables, connectors, and other hardware components.
• Monitor system performance and proactively identify potential issues.
• Coordinate with vendors or service providers for specialized repairs or warranty services.
• Ensure all AV systems are clean, properly stored, and safely secured when not in use.
• Conduct regular inspections and preventive maintenance on radio systems and components.
• Replace or repair defective parts such as antennas, cables, batteries, and circuit boards.
• Calibrate and align radio frequencies and equipment to manufacturer specifications.
• Maintain inventory of spare parts and tools.
• Keep detailed logs of maintenance schedules, service reports, and equipment status.
• Coordinate with vendors for specialized repairs or warranty services.

Troubleshooting 

• Troubleshooting in Windows operating systems and Microsoft Office software. 
• Diagnosing and troubleshooting software and hardware issues.

Quality Control & Compliance 

• Assist with project rollouts and conduct quality control checks of new technology or enhancements to existing systems to ensure desired operability. 
• Support compliance with site IT policies, procedures, and standards.
• Continuously assist with improving the IT team’s technical and customer service skills and join in collaborative discussions.
• Assist the IT Supervisor with tasks as requested.

Perform other duties as assigned.

Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive).

Ongoing Obligation

Knowledge, Skills & Abilities needed

• Ability to adhere to the company’s standards regarding dress and appearance.
• Ability to maintain confidentiality and data protection standards when handling vendor financial or business documents
• Ability to work collaboratively in a team-oriented environment as necessary.
• Strong organizational and time-management skills, with the ability to multitask effectively. 
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• Must be physically fit. 
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.
• May be requested to work a shift schedule while at any of the destinations. 
• Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
• Skills: Strong time management and organizational skills
• Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

HESS Responsibilities

• Adhere to all company policies, procedures, and guidelines related to health, safety, environmental protection, and security.
• Take all necessary precautions, use personal protective equipment (PPE), safety devices, and tools correctly and consistently, as required by the nature of the work.
• Promptly report any unsafe conditions, incidents, or environmental concerns to the appropriate supervisor or HESS representative.
• Take reasonable care for your own health and safety, as well as that of colleagues and others who may be affected by your actions.
• Actively participate in HESS trainings and initiatives that promote a safe, secure, and environmentally sustainable workplace.
• Cooperate fully with company efforts to maintain compliance with legal and regulatory requirements.
• Seek opportunities to improve safety and environmental performance in daily tasks.