Job Description

Job Summary

The Cabana Services Specialist is responsible for supporting the setup, maintenance, and smooth day-to-day operations of cabanas or private guest areas at a hospitality or recreational facility. This role ensures that cabanas are clean, organized, well-stocked, and ready for guest use. The Cabana Services Specialist works under the direction of a Cabana Concierge Supervisor or similar management role to promptly respond to guest requests, provide high-quality service, and address any concerns or issues that may arise. By maintaining operational standards and attention to detail, this position contributes to a safe, comfortable, and enjoyable guest experience.

Key Accountabilities / Job Functions

1. Guest Support & Operations 

Warmly greet and escort guests to their assigned cabanas or private areas, ensuring a smooth and timely check-in experience.

Prepare cabanas to meet company standards, ensuring they are clean, well-stocked with amenities, and fully equipped for guest use.

Conduct periodic checks throughout the day to confirm guests’ comfort, address needs, and proactively offer additional services or assistance.

Respond promptly and professionally to guest requests, questions, or concerns, maintaining consistent high-quality service and enhancing the overall guest experience.

Assist in coordinating special requests, VIP arrangements, or personalized guest experiences in collaboration with supervisors.

2. Compliance & Quality Control 

Adhere to environmental, health, safety, and sanitation policies, ensuring all practices comply with company standards and regulatory requirements.

Maintain all cabanas and surrounding areas in a clean, organized, and safe condition, monitoring for potential hazards or service gaps.

Enforce operational and hospitality standards consistently, ensuring staff performance aligns with service expectations.

Support sustainability initiatives and environmentally responsible practices in daily operations.

3. Reporting & Maintenance 

Promptly report damages, maintenance issues, or malfunctioning equipment to supervisors to ensure timely resolution.

Assist with minor maintenance or troubleshooting tasks, and coordinate with maintenance teams as needed to maintain operational readiness.

Keep accurate records of incidents, operational challenges, or equipment status for review by management.

Monitor and track the condition and usage of all cabana equipment to optimize service quality and longevity.

4. Administrative & Additional Support 

Perform additional duties assigned by management to support smooth cabana operations and enhance guest satisfaction.

Assist supervisors or managers with setup, logistical coordination, special projects, or event preparations.

Support communication between cabana staff and management, ensuring operational updates, schedules, and guest information are effectively shared.

Contribute to process improvements and team initiatives to enhance operational efficiency and service quality.

Perform other duties as assigned.

Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive).

Ongoing Obligation