Job Description

Are you passionate about staff development and training? Do you have a knack for transforming sales teams into storytelling ambassadors who can effectively convey value and inspire customers?

Join us in Genoa as a Sales Capabilities Manager, where you’ll drive the evolution of our global sales training strategy, empowering Customer Center teams to become true Costa Storytelling Ambassadors and boosting conversion, customer value, and commercial performance.

Live your ambition. Lead with impact

We are looking for a Sales Capabilities Manager to join our Sales Capabilities team at the Company’s Headquarter in Genoa – Italy. This is not a standard training role: we are seeking a strategic and forward-thinking leader who will design and orchestrate the global training ecosystem, challenge existing approaches, and elevate the effectiveness of our Cruise Experts across markets.

You will join a dynamic and international environment, where you will lead a multicultural training team across Italian, French, DACH, Spanish, and Brazilian markets, helping to shape the future of our Customer Center sales teams. If you are naturally driven to ask “How can we train better, smarter, and with greater impact?”, this could be the right fit for you.

You will play a key role in supporting Costa’s sales performance growth by increasing awareness, adoption, and storytelling ability of our Unique Selling Propositions (USPs), directly contributing to conversion improvement, customer total value, and revenue growth.

Training & Sales Transformation

You will contribute to the design and evolution of the global Sales Capabilities strategy, defining innovative training frameworks and methodologies. Acting as a strategic partner to the business, you will ensure alignment cross market between training initiatives, sales objectives, and revenue targets, bringing a proactive and analytical mindset.

Global Training Planning & Execution

You will plan and supervise cross-market training activities, ensuring coordination, consistency, and timely delivery across all Customer Centers. You will define guidelines and monitor their execution, ensuring harmonization and excellence across markets.

Data-Driven Training & Business Alignment

You will align training programs with revenue forecasts, booking curves, sales strategies, and market-specific needs. Leveraging data inputs (e.g. customer voice surveys, performance KPIs), you will identify training priorities and ensure that development actions are fully connected to business outcomes.

Performance Monitoring & Continuous Improvement

You will monitor training effectiveness through structured KPIs (pre/post tests, satisfaction surveys, performance metrics), validating analysis outputs and defining corrective actions. You will drive continuous improvement of training paths, enhancing both efficiency and commercial impact.

Stakeholder Collaboration & Leadership

You will collaborate closely with Team Leaders, Managers, and international stakeholders, ensuring alignment on training goals and quality standards. You will inspire and guide your team of trainers, fostering engagement and excellence across locations, while sharing best practices globally.

Tools, Platforms & Innovation

You will contribute to the design and rollout of innovative training solutions, including the development of e-learning platforms from scratch. You will define training paths, KPIs, and measurement frameworks, and leverage advanced tools (e.g. Power BI dashboards) to translate data into clear strategic insights.

What makes you unique

• 10 years of experience managing international training teams in a global company, supported by a strong academic background in Economics, Business Administration, Management Engineering, Marketing, or Communication.

• Proven experience in designing global training strategies and managing cross-market training execution.
• Strong analytical mindset, with experience in data analysis, survey interpretation (e.g. customer voice), and KPI monitoring.
• Experience in building e-learning platforms from scratch, including training path design and performance measurement frameworks.
• Advanced proficiency in Excel, PowerPoint; knowledge of Power BI (especially dashboard briefing and insight interpretation) is highly preferred.
• Familiarity with AI tools (Copilot, ChatGPT, Gemini).
• Excellent communication and storytelling skills, with the ability to inspire and engage diverse audiences.
• Fluency in Italian and English; knowledge of German, French, or Spanish is a strong plus.
• A proactive, resilient, and impactful leadership style, with the ability to challenge the status quo and drive innovation.
• Willingness to travel 

What we offer

Your Journey with Us

At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter

Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.

Lifestyle & Family Care

Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

Open-term, full-time, hybrid.

Who we are

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.

Start your journey with us

During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website:  https://career.costacrociere.it/shoreside/#journey

Onboard your journey with us and explore your potential.

 #Costa #LI-Hybrid