Job Description

Are you ready to turn data into decisions that really make a difference?

Join us in Genoa as BI Reporting Analyst, you’ll bridge business, analytics and IT, transforming complex commercial needs into clear, impactful BI solutions.

Live your ambition. Lead with impact

You will play a key role in accelerating Costa’s data‑driven evolution, empowering our Global Customer Center with clear insights, smarter processes, and a stronger decision‑making culture, understanding processes, KPIs, and commercial dynamics and knowing how to turn insights into action.

BI Business Analysis & Requirements Translation

You will act as a bridge between business stakeholders and IT teams, capturing processes, KPIs, and operational dynamics. You will translate complex business needs into clear IT requirements, supporting initiatives across Genoa, Barcelona, and São Paulo and contributing to the ongoing transformation of the Global Customer Center.

Reporting, Insights & Data Governance

You will develop ad‑hoc analysis and reports to support pilot initiatives and guide their evolution. You will ensure data quality, consistency, and alignment with governance principles.

Self‑Service BI Enablement & Cross‑Functional Collaboration

You will promote and enable self‑service BI capabilities, fostering autonomy, data literacy, and adoption of BI tools across the Customer Center. You will have the chance to collaborate with Sales, Operations, IT, and Analytics teams, communicating data scenarios and operating with agility in a fast‑paced, commercial environment.

What makes you unique

• 5+ years of experience in BI, analytics & business analysis roles.
• Strong hands-on experience with Power BI (reporting, dashboard design, data modelling).
• Excellent communication skills to collaborate with cross-functional teams and to translate data into actionable insights.
• Fluency in English.
• Experience or familiarity with Contact Center environments is a plus.

What we offer

Your Journey with Us

At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter

Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.

Lifestyle & Family Care

Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

Open-term, full-time, hybrid

Who we are

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.

Start your journey with us

During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: https://career.costacrociere.it/shoreside/#journey

Onboard your journey with us and explore your potential.

#Costa #LI-Hybrid