Job Description

We are looking for an amazing Senior Project Manager, Revenue Management and Market Performance. The position is responsible for leading high-impact projects that drive commercial growth and optimize revenue streams across the organization. This role partners closely with executive leadership, commercial teams, and cross-functional stakeholders to deliver strategic initiatives that support business objectives and enhance financial performance. They will lead the execution of complex, multi-workstream initiatives aligned with the strategic priorities of the Commercial organization with direction from the Vice President, Revenue Management and Market Performance.This role requires strong leadership, problem-solving, and cross-functional collaboration skills to manage international stakeholders, drive operational efficiency, and ensure timely delivery. The position plays a critical role in enhancing business outcomes through strategic execution, process improvement, and stakeholder engagement. 

Here’s a summary of what Princess is looking for in the Senior Project Manager, Revenue Management and Market Performance. Is this you?  

Project Leadership & Execution:
Lead and manage multiple concurrent projects across cross-functional and international teams.
Develop and maintain project plans, timelines, budgets, and ensure delivery within scope.
Monitor progress, manage risks, and ensure alignment with strategic objectives.
Mentor junior team members by providing guidance, feedback, and opportunities for growth to empower them to contribute

Stakeholder Engagement & Communication:
Facilitate regular updates, meetings, and communications with internal and external stakeholders.
Manage relationships with international partners, adapting to cultural and time zone differences.
Executive Level Coordination and Reporting - prepare executive status updates, dashboards, and other reporting tools that highlight progress, risks, and recommendations to support executive-level decision-making with timely insights and recommendations

Documentation & Decision Tracking
Maintain comprehensive project documentation including charters/scope documents, meeting notes, and decision logs.
Track decisions and action items to ensure accountability and timely resolution.

Process Improvement & Operational Efficiency
Identify inefficiencies and propose improvements to workflows and project delivery practices.
Contribute to the development of project management standards and best practices.
Drive continuous improvement initiatives across the VP’s portfolio.

Financial & Strategic Support
Assist in revenue management, forecasting, and performance tracking.
Align project outcomes with financial goals and contribute to strategic planning.

Responsibilities

Deep understanding of project management methodologies (e.g., Agile, Waterfall, hybrid).
Familiarity with revenue management principles and financial planning.
Awareness of global business practices and cross-cultural dynamics, especially in international stakeholder environments.
Industry knowledge in cruise, hospitality, or travel sectors (preferred but not required).
Advanced project planning, execution, and risk management.
Strong documentation and decision-tracking capabilities.
Proficiency in project management tools (e.g., MS Project, Smartsheet, Asana) and collaboration platforms (e.g., SharePoint, Teams).
Analytical skills for data-driven decision-making and performance tracking.
Excellent written, visual, and verbal communication tailored to executive and cross-functional audiences.

Problem solving:
The role requires strategic thinking to align project goals with business objectives and anticipate challenges before they arise. Strong analytical and critical thinking skills are essential for interpreting data, identifying risks, and making informed decisions. The ability to collaborate across functions and cultures, resolve conflicts, and adapt to changing conditions ensures successful project delivery in a dynamic, global environment.

Leadership:
Influence and collaborate effectively without direct authority.
Solve problems creatively and strategically, adapting to changing conditions.
Build trust and alignment among international and cross-functional stakeholders.
Drive process improvements and foster a culture of accountability and continuous improvement.

For all roles:
Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Skills:  Strong time management and organizational skills
Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

• Lead by example by ‘respecting and protecting’ the health and safety of yourself and others 
• Ensure your team and colleagues speak up report all accidents, ‘near miss’ incidents and work related ill health conditions
• Help your team follow HESS rules and procedures by promoting the HESS Golden Rules
• Attend HESS training & conduct risk assessments where required
• Demonstrate HESS leadership in accordance with our Heroes of Safe & Well program

Requirements

• Minimum 10 years of experience managing complex, multi-workstream projects, with at least 3 years in commercial or revenue management roles
• Strong understanding of project management methodologies and tools.
• PMP certification preferred.• Understanding of commercial strategy, pricing, or revenue management 
• Background in the cruise industry or hospitality is preferred but not required.
• Demonstrated ability to manage international stakeholders and navigate cross-cultural dynamics. 
• Ability to thrive in a matrixed environment, while managing and presenting to executive-level stakeholders.
•Exceptional communication, leadership, and organizational skills.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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