Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

The Family Assistance Specialist provides emotional and logistical support and assistance to our guests following difficult circumstances encountered onboard and/or ashore, ensuring that affected persons feel represented in their care needs.  Circumstances may include, but are not limited to, crime victims, medical evacuations, missing persons, accidents onboard and ashore, as well as death.

Responsibilities

• Establishes contact with family members of injured / affected persons to adequately support them continually as needed until they return home.  Contact can be via telephone, email or text

• Works with Port Agent, travel services, tour operators, legal, risk, claims and all internal and external stakeholders as needed to coordinate all flights, hotels, transfers and repatriation of the affected guest and family                                                                        

• Understanding and reporting on trends to improve the guest experience

• Collaborating across onboard and global shoreside teams, sharing best practices and providing updates as necessary

• Performs other duties as assigned

Requirements

• Care trained, desirably to Team Leader level

• Medical background helpful

• Fluency in other languages helpful     

• In depth knowledge of POLAR and CRM systems

• Proficient in Microsoft Office applications

• Worked in a large global organization communicating with all levels of the business

• Proven track record in working independently and meeting strict deadlines

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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