Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazing Senior Manager, Product Engineering, to fill this role, which is based in our Fort Lauderdale office. The Senior Manager, Product Engineering, is responsible for leading and overseeing multiple full-stack development teams in the design, development, testing, and deployment of our digital platform. This role will drive digital innovation and technical strategy for our guest-facing web applications. It encompasses ownership of the customer online experience portfolio, which includes vacation search capabilities, cruise reservations, reservation amendment functionality, pre-cruise purchases, and content management systems.                        

Here is a summary of what Princess is looking for in its Senior Manager, Product Engineering. Is this you?

Responsibilities

• Oversee multiple software engineering teams in the design, development, testing, and deployment of high-quality software solutions, while ensuring adherence to best practices and standards.

• Use engineering principles to conduct technical investigations involved with the modification of material, component, or process specifications and requirements.

• Responsible for all aspects of eCommerce Web product engineering – including vacation smart search, cruise online reservations, amend reservations, pre-cruise purchases, and CMS modules to drive innovation and increase direct and onboard revenue.

• Collaborate with stakeholders and partners (i.e,. PMO, IT, Enterprise Architecture, Marketing, Security, and Data teams) to ensure technology alignment, product success, and predictable delivery. 

• Collaborate with the downstream Operations Team to drive operational excellence for our eCommerce Websites. Accountable for ensuring the availability, performance, and compliance of customer-facing websites.

• Champion a data-driven approach to decision-making.

• Promote automation, DevOps practices, and CI/CD pipelines for efficiency.

• Encourage experimentation and rapid prototyping to validate ideas quickly. 

• Recruit, onboard, and provide continuous mentorship and coaching to all members of the scrum teams. 

• Build, mentor, and retain high-performing engineering teams.

• Foster a culture of collaboration, accountability, and continuous learning.

• Conduct performance reviews, set clear goals, and provide career development opportunities.

• Encourage diversity, inclusion, and psychological safety within the team.

• Develop team target metrics. 

• Track the performance of the scrum teams and implement performance improvement strategies as necessary.

• Manage software development processes across multiple application development disciplines for software technology product lines.

• Develop risk identification and mitigation strategies associated with the architecture and coding process.

• Foster a culture of creativity, collaboration, inclusion, innovation, and excellence while continuously elevating the quality and caliber of our product development organization. 

• Establish and ensure best practices for the software development lifecycle, including solution engineering, build, and test, inclusive of unit test automation.

• Manage vendor relationships for sourcing Web engineering talent, managed services, and strategic partners (i.e., Adobe, Akamai). Leveraging on-site/offshore resources for efficiency.

• Ensure adherence to security, compliance, and regulatory standards.

• Proactively identify and mitigate technical and operational risks.

• Maintain business continuity and disaster recovery plans for critical systems.                           

Requirements

• Bachelor’s degree in engineering, Computer Science/Math, or equivalent degree

• 12+ years delivering technology products.

• 10 years delivering large-scale consumer-facing system solutions.

• 8+ years managing a staff of over 20 in a support and project-oriented matrix organization.

• Proven ability to build productive collaborative relationships, motivate team members, and instill a positive can-do attitude.

• Must have strong experience leading engineering/technology professionals.

• Experience in the planning, analysis, and design of software application strategies.

• Extensive knowledge of the system development life cycle, the customer area’s functions and systems, and application program development alternatives.

• Should have a deep understanding of many software development methodologies.

• Deep understanding and application of WCAG, PCI, PII, and Encryption requirements.

• 3 years of Adobe Experience Manager is a plus.

• 3+ years of experience in modern web technologies like React, API gateways.

• 3+ years of experience with web systems architecture components like Akamai/CDN, DNS, and SSL.

• 3+ years of experience with MarTech solutions like Adobe Target, Analytics, session recording, and Personalization tools.

• Strong understanding of Web UI Technologies and frameworks such as React and Angular.

• Proven experience in Product Testing and driving results through iterative testing.

• Strong experience and understanding of Serverless Architecture.

• Strong experience with REACT.

• Strong experience and understanding of Event Driven Architecture.

• Micros services & SPA experience preferred.

• Beginning in 2028, this position will remain on the same Tuesday–Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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