Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazing Senior Manager, eCommerce Product to fill this role, which is based in our Fort Lauderdale office. The Senior Manager, eCommerce Product – Cruise Ticket seeks to stimulate demand - and therefore drive revenue and bookings, by overseeing our eCommerce product roadmap across the princess.com platform, with a primary focus on our retail business. These objectives are obtained by overseeing product development, ensuring technical excellence, and aligning products with business goals. The key responsibilities are to lead the strategy, development, and optimization of the Cruise Ticketing experience across Princess Cruises’ digital platforms. Focus on mid-to-bottom funnel functionality, including booking flows, payment integrations, and ticketing systems. Collaborate cross-functionally to deliver a seamless, scalable, and conversion-optimized ticketing experience. The ideal candidate will bring deep expertise in product management, user experience, and conversion optimization in travel or retail. This leader will collaborate cross-functionally to deliver a seamless, personalized, and high-performing booking experience that aligns with business goals and enhances the customer journey from booking to payment.

Here is a summary of what Princess is looking for in its Senior Manager, eCommerce Product. Is this you?

Responsibilities

• Define and execute product vision for cruise ticketing.

• Optimize booking flows and payment systems, leverage personalization and recommendations and create flows that support authenticated and unauthenticated users.

• Lead cross-functional teams and manage the lifecycle.Drive KPIs tied to revenue, conversion, and customer satisfaction.

• Define and execute the product vision and roadmap for booking and payment experiences. 

• Leverage data, customer insights, and business objectives to prioritize features and enhancements that improve relevance, personalization, and performance. 

• Lead booking strategy initiatives that directly impact revenue, customer acquisition, and digital engagement. 

• Own the roadmap for booking and payment capabilities across all digital touchpoints, aligning with executive stakeholders and contributing to multi-million-dollar business outcomes.

• Partner with other product teams, as well as engineering and analytics teams, to implement and optimize booking experiences and functionality and machine learning models.

• Ensure scalability, performance, and continuous improvement of the book and payment stack. 

• Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities. 

• An understanding of statistical analysis and experimental design, with expertise in data tools such as Google Analytics, Adobe Omniture, Heap, or similar tools.

• Collaborate with UX/UI, content, and analytics teams to design and test intuitive, engaging, and conversion-optimized interfaces for booking and payment, as well as authenticated and unauthenticated users. 

• Champion A/B testing and data-driven design decisions.

• Act as the primary liaison between product, marketing, analytics, and technology teams to ensure alignment on goals, timelines, and deliverables. 

• Communicate product plans, KPIs, and outcomes to senior leadership and stakeholders.

• Oversee the full product lifecycle from ideation to launch and iteration. 

• Mentor and develop a team of product managers and analysts, fostering a culture of innovation, accountability, and continuous learning.

Requirements

• Bachelor’s degree in business, Marketing, Computer Science, or a related field; MBA preferred.

• Strong understanding of digital commerce, user experience, and product lifecycle management.

• Familiarity with Best-in-class conversion, identity and recommendation engines.

• Excellent communication and stakeholder management skills.

• 10+ years of product management experience, with at least 5 years focused on eCommerce or digital platforms.

• 3+ years of experience managing Booking and Payment products.

• Demonstrated success in leading cross-functional teams and launching customer-facing digital products.

• Experience in the travel, hospitality, or retail industries is highly desirable.

• Hands-on experience with A/B testing, personalization, and analytics tools.

• Beginning in 2028, this position will remain on the same Tuesday–Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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