Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. 

We are looking for a Manager, Technology & Product Deployment Integration. The Manager, Technology & Product Deployment Integration is a critical leadership role within the ITSM and End User Experience organization, reporting directly to the Senior Manager of Enterprise Ecosystem Solutions & Operations. This position carries full managerial accountability for the planning, governance, and end-to-end execution of technology and product deployments across both shore-based and shipboard environments, operating at the intersection of IT strategy and operational delivery across Princess Cruises’ global fleet.

The incumbent directly manages a team of deployment and operational specialists, providing strategic direction, performance oversight, and professional development to ensure the team operates with precision, accountability, and a service-first mindset. In addition, this role holds a formal dotted-line relationship with the Fleet IT complement — comprising Senior IT Officers, IT Officers, and Assistant IT Officers across all vessels at sea,  serving as the primary operational authority responsible for aligning shipboard technology readiness with corporate deployment standards and fleet-wide continuity objectives.

Working in close partnership with the Senior Manager of ITSM & End User Experience and the broader xOps Technology Communication Operations organization, this manager drives enterprise-wide deployment governance, cross-functional stakeholder alignment, and the structured orchestration of technology change across all business verticals. The role serves as the authoritative bridge between technology and business, engaging directly with senior business leaders across Hotel Operations, Technical, Maritime, Human Resources, and Communications functions to ensure deployment prerequisites, operational readiness, and business continuity requirements are fully understood, planned for, and met prior to any technology release.

The ideal candidate is a decisive, credible technology leader with demonstrated experience managing people, programs, and complex cross-functional relationships in large-scale, distributed environments. This individual brings the gravitas to command executive-level confidence, the operational rigor to drive deployment discipline across a global fleet, and the interpersonal acumen to build lasting partnerships with both technical teams and business stakeholders at all levels of the organization.

Here’s a summary of what Princess is looking for in the Manager, Port Operation.  Is this you? 

Responsibilities:

• Release & Deployment Integration: As the central authority for release and deployment governance, this manager exercises full ownership over the end-to-end integration of release schedules, delivery activities, and deployment execution across all technology platforms and business domains. The incumbent holds formal accountability for ensuring that all participating teams — spanning IT operations, development, business stakeholders, and Fleet IT — are sequenced, aligned, and operationally ready prior to any deployment event. This role bears final decision-making authority for go/no-go determinations within established operational guardrails, translating complex technical and business readiness factors into decisive, well-communicated outcomes that protect fleet continuity and stakeholder confidence.

• Dependency & Risk Management: This manager maintains comprehensive situational awareness of cross-system, cross-team, and operational interdependencies, proactively identifying risks that could compromise deployment integrity or business continuity. The role demands the managerial authority and judgment to drive mitigation planning at pace, enforce accountability across all responsible parties, and escalate unresolved issues to senior leadership with clear impact assessments, decisional framing, and recommended courses of action. Every deployment decision made under this manager’s purview reflects a deliberate balance of technical feasibility and operational impact, across both the fleet and shore-based environments.

• Deployment Readiness & Go-Live Execution: The manager leads all deployment readiness activities, owning validation checkpoints, go-live execution frameworks, and post-deployment stabilization protocols. During active deployment windows, these individual serves as the primary command point for operational escalations, coordinating across shipboard IT teams, xOps, and business functions to ensure that issues are surfaced, triaged, and resolved with minimal disruption to fleet operations. The manager maintains direct engagement with the 51-person Fleet IT complement under a formal dotted-line relationship, ensuring that shipboard personnel are fully prepared, clearly briefed, and operationally confident ahead of every deployment cycle.

• Executive Communication & Deployment Reporting (15%)L This manager operates as the authoritative deployment reporting voice to senior leadership and the broader ITSM & End User Experience organization. The role demands the ability to synthesize complex, multi-stream deployment programs into executive-grade communications — delivering written readiness summaries, risk registers, decision briefs, and post-deployment outcome reports that equip leadership to make informed, timely decisions. Working in close coordination with the Senior Manager of ITSM & End User Experience, this individual ensures that the deployment narrative presented to the organization is accurate, strategically framed, and reflective of both technical and business realities.

• Operations, Business Engagement & Fleet Alignment: This manager holds responsibility for cultivating and sustaining strategic relationships with senior business leaders across Hotel Operations, Technical, Maritime, Human Resources, Communications, and all other functional verticals impacted by technology deployments. The role requires proactive engagement with business stakeholders to understand operational requirements, validate deployment prerequisites, and ensure that technology change is introduced in a manner that is coherent, minimally disruptive, and aligned with business priorities. Concurrently, the manager governs the operational support relationship with the Fleet IT complement, serving as the definitive point of accountability for ensuring that shipboard teams are equipped, informed, and supported throughout every stage of the deployment lifecycle.

• Compliance & Continuous Improvement (5%): The manager holds accountability for ensuring the deployment function operates in full compliance with corporate policies, audit controls, and governance standards. Beyond compliance, the role carries an ongoing mandate to critically evaluate the maturity of deployment processes, tooling, and cross-team collaboration frameworks, driving continuous improvement initiatives that measurably elevate the organization’s deployment capability. The manager maintains visibility into QA, UAT, and validation processes, ensuring they are embedded into deployment readiness disciplines rather than treated as afterthoughts.

Knowledge & Skills:

• Scope: This role is responsible for leading and managing the IT deployment function across a complex, matrixed organization, providing strategic and operational oversight of multi-disciplinary teams engaged in IT operations, release management, and ITSM governance. The incumbent will establish and enforce operational standards, drive deployment methodologies, and ensure structured accountability for performance and talent development among direct reports and dotted-line Fleet IT personnel. Serving as the primary leadership voice for the deployment function, this manager will govern cross-functional interdependencies spanning technical teams, senior business stakeholders, and technology executives — translating program status, risk exposure, and operational decisions into clear, strategic business language. The role requires executive presence, strong communication authority, and proven experience operating within large-scale, distributed environments, with particular value placed on cruise, maritime, hospitality, or similarly complex operational settings.

• Problem Solving: Proficiency with enterprise platforms including ServiceNow (Change, Incident, and Release modules), Power BI, and Smartsheet is expected. The manager must demonstrate a commanding grasp of risk assessment methodologies, compliance frameworks, and process governance, with the capacity to enforce standards rigorously while maintaining the agility to navigate dynamic deployment environments. Above all, this role requires an individual of uncompromising ownership, strategic discipline, and operational rigor — someone who leads by example and holds themselves and their teams to the highest standard of accountability.

• Leadership: This manager is expected to be a visible and consequential leader within the ITSM & End User Experience organization, carrying personal accountability for the performance, development, and engagement of a direct team while simultaneously governing operational outcomes across a significantly broader stakeholder ecosystem. The incumbent will establish the deployment function as a trusted, high-performance discipline — one that business leaders rely upon, technology teams align to, and Fleet IT personnel look to for clarity and direction.

• Impact: Working in direct partnership with the Senior Manager of ITSM & End User Experience and the xOps Technology Communication Operations organization, this manager will drive the cultural and operational maturity of the deployment practice across the enterprise — fostering a team environment defined by transparency, ownership, continuous improvement, and mutual accountability. The individual in this role will meaningfully influence the reliability, predictability, and quality of technology change delivered across Princess Cruises’ global fleet, serving as a cornerstone of the ITSM strategy and a key enabler of its broader digital and operational transformation agenda.

For all roles:

• Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

• Skills: Strong time management and organizational skills

• Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Certification in project management or release management methodologies preferred.

• Experience in IT operations, deployment, or release management within complex environments. Familiarity with ServiceNow (Change, Incident, Release), Power BI, Smartsheet, or similar tools. Experience with cross-team coordination, risk management, and process improvement. Strong understanding of compliance, risk assessment, and incident management processes. Experience collaborating with cross-functional teams and driving process improvements. Prior experience in cruise, hospitality, or distributed environments is highly advantageous.

Travel:   Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Princess office Monday through Thursday each week. Employees may work from their homes on Fridays.  

Princess provides comprehensive and innovative benefits to meet your needs, including:

What You Can Expect

• Cruise and Travel Privileges for You and Your Family 
• Health Benefits 
• 401(k)  
• Employee Stock Purchase Plan  
• Training & Professional Development 
• Tuition & Professional Certification Reimbursement 
• Rewards & Incentives  

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact careers@carnival.com. 

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