Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. 

We are looking to hire a Manager, Learning & Development.  The Manager, Learning & Development (L&D) is responsible for driving learning initiatives that align with strategic objectives and alignment across all Fleet training programs for Princess Cruises. This role provides regular updates to leadership and key stakeholders on project progress and outcomes. The L&D Manager partners closely with business leaders and corporate stakeholders to ensure learning strategies are aligned with business objectives. Success in this role requires strong project management skills and the ability to influence across functions, and a commitment to delivering high-quality learning solutions. Success in this role requires influencing, fostering collaboration and forming relationships with stakeholders, and maintaining a high standard of learning excellence. The Manager, L&D also supports the delivery of high-quality training aligned with Princess Cruises’ standards, regulatory requirements, business objectives, governance strategy creation, best practices (ADDIE), and framework to direct stakeholders. The L&D Manager is responsible for the following key responsibilities: Program Planning & Execution, Stakeholder Collaboration, Strategic Analysis and Continuous Improvement. 

Here’s a summary of what Princess is looking for in a Manager, Learning & Development.  Is this you? 

Responsibilities:

Programs Planning & Execution:

• Lead the end-to-end delivery of approved learning programs/process and develops a detailed project plan that includes managing scope, timelines, dependencies and risks

• Leads standardized governance and Steering Committee review to drive alignment, consistency, and accountability

• Monitor program progress and proactively adjust plans to address challenges or changes in scope

• Manage learning program budget in partnership with Fleet L&D Specialist

Stakeholder Collaboration: 

• Partner with internal stakeholders and leaders to ensure learning programs remain compliant and meet regulatory requirements

• Facilitate alignment on program goals, scope, timelines, and success metrics

• Lead the prioritization of new and ongoing training requests to ensure learners receive timely and relevant learning

• Foster strong collaboration across Hotel Training Team, Maritime Training Team, Fleet leadership and partner teams to ensure shipboard training needs are clearly communicated and effectively facilitated

Strategic Analysis Metrics & Reporting:

• Develop and set the learning methodology and track ongoing measurement of program effectiveness and impact leveraging dashboards and key metrics

• Develop clear, concise reports and dashboards to communicate insights to stakeholders and leadership

• Leverage project management tools for tracking all project steps and to support data-driven decision making

Continuous Optimization:

• Analyze training data and feedback to continuously improve learning initiatives

• Evaluate training performance and maintain strong, collaborative relationships to support long-term L&D objectives

• Incorporate stakeholder feedback to continuously improve learning programs and execution

Knowledge & Skills:

• Scope: The Manager, L&D plays a critical role in shaping fleet learning strategy across Princess Cruises. The role collaborates closely with stakeholders, including corporate, to ensure learning initiatives are consistent and aligned across departments. The role oversees cross-functional projects that impact multiple departments and geographies, including Deck, Tech, Hotel and HR operations. The role is expected to maintain a diverse perspective while tailoring solutions to meet local operational needs. This balanced approach ensures learning programs are both strategically aligned and operationally effective.                                    

• Problem solving:  This role requires advanced analytical and strategic thinking to address complex learning and organizational challenges. Solutions often require balancing competing priorities, navigating ambiguity, and anticipating downstream business impact. It also requires staying current on emerging learning and development trends and applying them in innovative ways to meet evolving business needs. 

• Impact:  The Manager, L&D has a broad and meaningful impact across the organization by influencing learning standards and support learning excellence. Through collaboration and data driven decision making the position helps set standards and best practices to elevate learning effectiveness for both compliance and non-compliance learning.          

• Leadership:  This role requires strong leadership without necessarily having direct reports. They will lead through influence, guiding cross-functional teams and stakeholders. Responsibilities include leading the end to end project process through effective communication and collaboration. The Manager L&D leads by example, promoting Princess Cruises’ values and standards within the L&D team and across the organization. Influences upwards and across departments, fostering collaboration and shared ownership of training outcomes. Demonstrates accountability, resilience, and a proactive approach to challenges, inspiring others to achieve excellence in training delivery and governance.

For all roles:

• Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

• Skills:  Strong time management and organizational skills

• Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Requirements:

• Minimum of 3-5 years of experience in L&D or Bachelor's degree in Human Resources or equivalent professional qualification 

• 4+ years of management experience or equivalent experience in leading projects/programs is required

• Background in leading and delivering project process for all learning initiatives 

• Strong prior experience in project management and stakeholder engagement skills across departments is necessary

• Proven track record of implementing blended learning strategies and driving continuous improvement in training delivery required

• Strong prior project management and stakeholder engagement skills, as well as a proven ability to manage compliance processes, are essential

• Strong understanding of Learning Models and their applications, particularly in maritime contexts

• Experience in project management and collaborating with multiple stakeholders across departments is necessary

• Strong attention to detail

• Ability to manage complex processes across multiple stakeholders

• Strategic thinking with a focus on compliance and operational excellence

Travel: No or very little travel likely

Work Conditions:Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands:Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

This position is classified as “Hybrid.”  As a Hybrid role, it requires employees to work from a designated Holland office Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. 

Princess provides comprehensive and innovative benefits to meet your needs, including:

What You Can Expect

• Cruise and Travel Privileges for You and Your Family 
• Health Benefits 
• 401(k)  
• Employee Stock Purchase Plan  
• Training & Professional Development 
• Tuition & Professional Certification Reimbursement 
• Rewards & Incentives  

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact careers@carnival.com. 

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