Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazing Manager, Development Operations to fill this role, which is based in our Fort Lauderdale office. As the Manager of Development Operations for Ecommerce Engineering, you will lead DevOps strategy, cloud infrastructure, and site reliability initiatives to ensure scalable, high-performance platforms. You will mentor engineers, drive Infrastructure as Code (IaC) and automation, and enforce security standards across environments. By collaborating cross-functionally to streamline workflows and monitor system health, you will accelerate delivery and optimize the customer experience.

Here is a summary of what Princess is looking for in its Manager, Development Operations. Is this you?

Responsibilities

Leadership & Team Management

•     Lead, mentor, and develop a team of DevOps engineers.

•     Foster a culture of collaboration, innovation, and continuous improvement.

•     Manage performance reviews, career development, and training initiatives.

Strategic Planning & Execution

•     Define and execute the DevOps strategy aligned with organizational goals.

•     Drive adoption of modern DevOps practices, tools, and automation frameworks.

•     Establish KPIs and metrics to measure efficiency, reliability, and delivery speed.

Infrastructure & Automation

•     Oversee design, implementation, and maintenance of cloud and on-prem   infrastructure.

•     Ensure Infrastructure as Code (IaC) practices are standardized and scalable.

•     Automate repetitive tasks to improve efficiency and reduce manual errors.

CI/CD & Release Management

•     Manage continuous integration and deployment pipelines for multiple applications.

•     Ensure smooth, reliable, and secure software releases.

•     Collaborate with development and QA teams to optimize build/test/deploy workflows.

Reliability & Security

•     Implement monitoring, alerting, and incident response processes.

•     Ensure compliance with security standards and best practices.

•     Drive initiatives to improve system uptime, resilience, and disaster recovery.

Cross-Functional Collaboration

•     Partner with product, engineering, and IT teams to align DevOps initiatives.

•     Act as a bridge between development and operations to reduce silos.

•     Communicate technical strategies and progress to senior leadership.

Continuous Improvement

•     Stay updated on emerging DevOps tools, cloud technologies, and industry trends.

•     Introduce best practices to enhance scalability, performance, and cost efficiency.

•     Champion innovation and experimentation within the team.   

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)

• 7+ years of experience in DevOps or Site Reliability Engineering, with 3+ years in a leadership role

• Proven expertise in cloud platforms (AWS, GCP, Azure) and container orchestration (Docker, Kubernetes)

• Strong background in CI/CD tools (Jenkins, GitLab, GitHub Actions) and scripting (Python, Bash)

• Experience supporting ecommerce platforms and high-traffic production environments

• Excellent communication, leadership, and stakeholder management skills

Essential Requirements:

• 5+ years in DevOps or infrastructure engineering, with 2–3 years in leadership roles

• Proven success managing large-scale eCommerce platforms and cloud-native environments

• Hands-on experience with CI/CD pipelines, IaC, monitoring tools, and security protocols

• Track record of mentoring teams, leading incident response, and driving DevOps transformation

• This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday)

• Beginning in 2028, this position will remain on the same Tuesday–Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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