Job Description

Princess Cruises, one of the world’s most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure travel industry. Interns contribute to meaningful projects while participating in professional development, leadership sessions, and enrichment activities that showcase life at Princess.

We are seeking an exceptional Intern, Training & QA Technology professional to fill this role, based in our Fort Lauderdale office. The Training & QA Technology Intern is responsible for supporting the development and implementation of an AI-driven project aimed at improving service levels within the Customer Service organization. This role involves assisting in the design, testing, and deployment of AI solutions that enhance training effectiveness and quality assurance processes. The intern will work closely with the Senior Manager, Deployment Strategy Operations & Quality Assurance, as well as cross-functional teams in Training, QA, and Technology, to achieve project objectives. The ideal candidate will have a strong interest in artificial intelligence, problem-solving skills, and foundational knowledge of programming and data analysis.

Here is a summary of what Princess is looking for in its Intern, Training & QA Technology. Is this you?

Responsibilities

• Assist in developing and testing AI tools to improve training delivery and QA monitoring for customer service operations.                                                                  

• Collaborate with Training, QA, and Technology teams to gather requirements and integrate AI solutions into existing workflows.                                                                  

• Analyze performance data and provide insights to refine AI algorithms for better service outcomes.

• Perform other duties as assigned.

Requirements

• Currently enrolled in an accredited college or university program.

• Strong communication and organizational skills.

• Ability to work independently and in a team environment.

• Basic understanding of AI concepts, machine learning, and data analytics.

• Proficiency in programming languages such as Python or Java.

• Strong analytical and problem-solving skills.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Interest in the cruise and travel industry is a plus.

• This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday)

What You Can Expect

• Contribute to real projects that make an impact.

• Access to learning resources, mentorship, and skill-building opportunities. 

• Connect with industry professionals and peers across departments. 

• Gain insight into operations and innovation within a global brand. 

• Opportunities to showcase your work and celebrate achievements. 

• Learn about potential career paths and future opportunities within the organization.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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