Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. 

We’re looking for an amazing Group Service Coordinator to fill this role. The Group Services Coordinator is responsible for communicating with guests, Travel Advisors, incentive companies, internal relevant departments and is essential to understand the needs and arrange group and wedding venues, onboard events, and dining requests. Planning and scheduling group events, weddings, special events, in-port functions and dining arrangements are key responsibilities. Additionally, collecting and processing payments for prepaid group events and weddings, special events or in-port functions are part of the role. Managing and maintaining GO & OEM group dining allocation for all ships is crucial. Support for the onboard Events & Guest Services Supervisor with inquiries related to groups, weddings, special events or in-port functions is also provided.

Here’s a summary of what Princess is looking for in its Group Service Coordinator. Is this you?

Responsibilities

• Communicates with guests, Travel Advisors, incentive companies and relevant shoreside & shipboard departments.

• Manages and maintains GO & OEM group dining allocation for all ships.

• Supports the shipboard Events & Guest Services Supervisor with any inquiries pertaining to groups, weddings or special events.

• Collects and processes payments for prepaid group events , Weddings, special events or in-port functions. 

• Supports both shoreside and shipboard teams with the planning and coordination of in-port functions & events.

Working Hours: An 8 hour shift between Monday – Friday, 9:00am-7:00pm EST. With 30 minute lunch, and two 15 minute breaks.   You will work 3 days in office, and 2 days remote.  You must have a professional home office. 

Requirements

• Coordinates and plans the execution of group & wedding related onboard activities and amenities in conjunction with the relevant shoreside and shipboard stakeholders. Among the challenges encountered it could be anything from last minute unexpected venue or event related changes to logistical challenges caused by external or internal factors.

• Handle complex booking issues and customer inquiries, requiring quick and effective resolution strategies.

• Directly influences customer satisfaction and operational efficiency within the group services discipline.           

• Works collaboratively in a diverse team environment to complete assignments by specified deadlines

• Understanding of workplace policies and procedures 

• Familiarity with team collaboration tools and techniques. 

• Strong time management and organizational skills

• Ability to maintain reliable and consistent attendance 

• Capacity to be punctual and meet deadlines 

• Ability to collaborate effectively with colleagues and work as part of a team 

• Demonstrated professionalism in all interactions and tasks.

• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k) 

• Employee Stock Purchase Plan 

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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