Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. 

The Lead, Product Engineering for Salesforce Commerce Cloud (SFCC) teams serves as the primary technical expert and lead developer for the e-commerce web platform. In this role, you will guide the design, customization, implementation, and integration of SFCC (B2C Commerce / SFRA / Headless), leading a pod of engineers to deliver optimized shopping, merchandising, catalog, and checkout experiences.

Here’s a summary of what Princess is looking for in a Lead, Product Engineering for Salesforce Commerce.  Is this you? 

Responsibilities:

• SFCC Architecture & Hands-on Development: Lead the technical design, cartridge development, and implementation of SFCC solutions using SFRA, controllers, ISML/JavaScript, and headless APIs (OCAPI/Commerce API).

• Platform Integrations: Architect and build robust integrations between SFCC and enterprise backend platforms, including GraphQL APIs, .NET microservices, payment gateways, tax engines, OMS, and CRM systems.

• Code Quality & Mentorship: Perform rigorous code reviews, establish development standards, optimize page load speed and site performance, and mentor software developers within the e-commerce pod.

• Business & Release Collaboration: Work closely with Product Owners, Merchandisers, and DevOps to configure Business Manager settings, customize promotional engines, support code deployments, and resolve technical blockers.

• Administrative: Perform all other administrative and organizational duties as required (time keeping, training, travel, collaboration and correspondence, etc.)

Knowledge & Skills:

• Scope: Technical leadership of the Salesforce Commerce Cloud development pod. Technical ownership of e-commerce storefront functionality, checkout pipelines, and third-party platform integrations.

• Problem solving: Resolves complex e-commerce engineering challenges around checkout concurrency, cartridge architecture, OCAPI/SCAPI customization, payment gateway security, and third-party API integration latency.

• Impact: Directly drives online guest bookings, revenue generation, promotional campaign execution, e-commerce stability, and digital checkout conversion rates.         

• Leadership: Requires strong hands-on technical authority, developer mentorship, effective task breakdown/estimation, and collaborative technical guidance.

For all roles:

• Knowledge: Expert knowledge of Salesforce Commerce Cloud B2C platform architecture (SFRA, OCAPI, SCAPI, Business Manager, Jobs, Pipelines, Custom Objects), e-commerce integrations, and frontend web technologies.

• Skills: Technical lead expertise in C#/.NET or Node.js integration, SFCC cartridge development, code review governance, API architecture, performance profiling.

• Abilities: Ability to lead technical delivery within Agile pods, translate business requirements into efficient SFCC architectures, guide junior/mid-level developers, and maintain high code quality.

Essential/Minimum Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.

• 5+ years of full-stack web software engineering experience.

• 3+ years of dedicated technical experience developing on Salesforce Commerce Cloud (B2C Commerce).

• Salesforce Certified B2C Commerce Developer or Architect credential strongly preferred.

Essential experience required:

• Hands-on expertise building enterprise e-commerce solutions on SFCC (SFRA / Composable Commerce).

• Demonstrated track record integrating SFCC with external enterprise services (GraphQL, microservices, payment gateways).

• Proven experience serving as a Senior/Lead developer guiding team code delivery and technical architecture.

Travel: Less than 25% with shoreside travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

**This position is classified as “hybrid.”  As an in-office role, it requires employees to work from a designated Princess location Mondays through Thursdays.  Fridays you can work from home.

Princess provides comprehensive and innovative benefits to meet your needs, including:

What You Can Expect

• Cruise and Travel Privileges for You and Your Family 
• Health Benefits 
• 401(k)  
• Employee Stock Purchase Plan  
• Training & Professional Development 
• Tuition & Professional Certification Reimbursement 
• Rewards & Incentives  

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodation with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact careers@carnival.com. 

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