Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an amazing Workplace Services Engineer to fill this role, which is based in our Fort Lauderdale, FL office. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.

Here’s a summary of what Princess is looking for in its Workplace Services Engineer. Is this you?

• The Workplace Services Engineer will be involved in installing, configuring, updating, and maintaining Windows operating systems and software. 
• Troubleshoot and resolve issues related to Windows OS, applications, and hardware.
•  Advanced device management, monitoring, and policy implementation using SCCM and Intune. 
• Develop custom scripts to automate installation, configuration, and maintenance tasks. 
• Employ JAMF management and configuration of Apple devices and integrating and supporting Mac OS devices into a predominantly Windows-based network; high-level technical support to end-users for both hardware and software issues; collaboration with team members on implementing new technologies and improving IT infrastructure; and documenting technical procedures, user guides, and best practices.
• Manage the vulnerability patch management process, including identification, prioritization, and remediation of vulnerabilities in infrastructure systems. 

Responsibilities

• Achieve availability by creating and maintaining a stable technology environment, troubleshooting, resolving issues in an expedient manner, and identifying root cause for complex enterprise systems.
• Manage contractors and vendors to ensure service delivery and projects are completed on time, within budget, and to the highest standards of quality. 
• Coordinate with multiple vendors for patch releases and support . 
• Establish strong communication channels and agreements with vendors to streamline the patch management process.
• Responsible for fostering effective collaboration with internal teams and external vendors to ensure successful service delivery and project execution.
• Initiate and hold regular formal meetings with internal and external team members when needed, to course correct, provide further clarity, or provide updates to all management levels.
• Lead architectural sessions for assigned products which cross organizational boundaries based upon requirements.
• Provide management and oversight of internal and external resources and providing detailed technical direction as well as broader strategy on projects/products.
• Mentor and train other technical support staff on technical and procedural matters.
• possess a strong background in problem research and documentation, coupled with the ability to oversee complex projects, mentor junior staff, and ensure technical accuracy and quality.

Requirements

• BS in Computer Science
• Have a background in tech support or customer service. 
• Have in-depth knowledge of common programs and solutions, especially the products and services used by customers in their industry.
• Have an advanced knowledge of Service Now ticketing platform.
• Microsoft Office Tools expertise, including Visio
• ITIL Certifications
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday). However, beginning in 2027, employees in this position will be required to work on-site at our new headquarters in Miami, FL.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)  
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/.

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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