Job Description

Housekeeping Manager – Fairbanks, AK

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Our Fairbanks Princess Riverside Lodge is looking for a Housekeeping Manager to join their year-round team. In this role you will oversee the cleanliness, sanitation, and overall appearance of guest accommodations, public areas, and back-of-house spaces. This role involves managing housekeeping staff, ensuring compliance with company standards, and maintaining inventory of cleaning supplies. The ideal candidate will have strong leadership skills, attention to detail, and experience in hospitality or cruise operations.

Responsibilities:

• Supervise and coordinate daily housekeeping operations, including room cleaning, laundry, and public area maintenance.
• Train, schedule, and evaluate housekeeping staff to ensure adherence to company standards and procedures.
• Coordinates and monitors housekeeping and laundry activities to meet customer satisfaction goals.
• Monitor inventory and order cleaning supplies and equipment as needed.
• Conduct regular inspections of guest and crew areas to ensure cleanliness and compliance with health and safety regulations.
• Address guest concerns and resolve housekeeping-related issues promptly.
• Collaborate with other departments to support special events and operational needs.
• Performs other duties as assigned.

Requirements:

• High school diploma or equivalent certification is required. Degree in hospitality management or related field preferred. 
• Three years of progressively responsible positions in housekeeping within a hotel, resort, or cruise ship environment is required. 
• Demonstrated supervisory experience in a business environment is required.
• Working knowledge of cleaning procedures, health and safety regulations, and inventory management is required.
• Proficiency in the use of computer business application, with working knowledge of computerized hotel reservations systems.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must pass a pre-employment background check.
• Must be legally authorized to work in the United States.  Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Knowledge, Skills and Abilities:

• Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment.   
• Ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to communicate, coordinate and collaborate with multiple departments, management, and staff.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Demonstrate an ability to maintain confidentiality.
• Must be able to lift 50 lbs/23 kgs.
• Ability to stand, walk, work on feet for minimum of 8 hours/day.

What You Can Expect:

• Cruise and Travel Privileges for you and your family​
• Health Benefits
• 401(k) Plan Employee Stock Purchase Plan 
• Training & Professional Development
• Rewards & Incentives 

Our Culture…Stronger Together:

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.  

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA) 

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact: seattlehr@hagroup.com

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