Job Description

Assistant Guest Services Manager - HAP Fairbanks Transportation

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations.We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. 

We’re looking for an amazing Assistant Guest Services Manager to fill this role, which is based in our Fairbanks, AK office. You’ll be responsible for managing a seasonal team of 75+ seasonal employees and will help ensure overall management coverage for the entire division.

Here’s a summary of what Holland America Line and Princess is looking for in its Assistant Guest Services Manager. Is this you?

Responsibilities

• Supports the local team during the operating season and performs “Manager on Duty” responsibilities.
• Operations are 7-days/ week during the summer operating season – flexibility is a must leading up to and during the operating Season.
• Assists with recruiting & hiring all seasonal positions within the division.
• Oversees training & management of guest service seasonal operations supervisors and staff.
• Assist with guest relations issues and tour interruptions.
• Schedules seasonal staff.
• Assists and participates with local SAY & HESS initiatives.

Requirements

• Minimum of 2 years of experience in transportation or hospitality management.
• Proven track record of managing staff and operations in a fast-paced environment.
• Strong customer service and communication skills.
• Experience with scheduling and dispatching transportation services.
• Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems, Excel and Word.
• The ability to prioritize work and maintain attention to time constraints while working in a team or group environment. 
• You must also have the ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff. 
• Ability to support and comply with company policies, procedures and guidelines.
• Comply with company health and safety standards.
• Demonstrate the ability to maintain confidentiality.
• You must have a current, valid driver’s license with a clean driving record. A Motor Vehicle Report (MVR) will be requested.
• Must be legally authorized to work in the United States.  Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
• Demonstrated supervisory experience in a business environment is preferred.
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management, and customers.

What You Can Expect

• Cruise and Travel Privileges for You and Your family​
• Health Benefits
• 401(k) Plan
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. 

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact: seattlehr@hagroup.com

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