Job Description

The Manager, Transportation is responsible for leading, optimizing, and ensuring the safe, efficient, and guest‑focused delivery of all transportation services across one or more Carnival Corporation destinations. This role oversees shuttle operations, private transfers, taxi and tram services, and all guest logistics. The Manager provides strategic direction, supervises the Transportation Supervisor and broader transportation team, ensures compliance with safety and regulatory standards, manages fleet maintenance programs, and drives continuous improvement in service quality and operational performance. This position collaborates closely with cross‑functional departments to deliver seamless guest movement and supports organizational goals through effective planning, leadership, and resource management.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Operations & Service Management

• Responsible for overarching guest movement across all transport modes (shuttles, trams, taxis, private transfers, etc.).
• Oversee scheduling, capacity planning, and logistics for regular operations and special events (VIP tours, group movements, etc.).
• Establish and monitor transportation KPIs, service standards, and operational goals in collaboration with senior leadership.
• Ensure seamless coordination with Security, Guest Services, Maintenance, Tours, and other departments.
• Oversee transportation reservations, group bookings, and special arrangements

Team Leadership & Performance Management

• Responsible for transportation team leadership, inclusive of mid-level management development.
• Lead recruitment, onboarding, training, and development of transportation team members.
• Coach and mentor mid-level managers and supervisors to strengthen leadership capability and operational excellence.
• Conduct performance evaluations, deliver feedback, and maintain accountability for service quality and professionalism.
• Foster a positive, guest‑centric work environment with strong customer service standards.

Service Standards & Guest Relations

• Monitor and enforce guest service standards across all transportation touchpoints. 
• Resolve complex guest issues or service disruptions escalated by the Transportation Supervisor. 
• Implement strategies to enhance the guest transportation experience and ensure satisfaction. 
• Analyze guest feedback to improve transportation offerings and address areas of concern. 

Safety, Compliance & Quality Control

• Ensure full compliance with local, state, national, and corporate transportation regulations and safety policies.
• Oversee fleet maintenance programs, ensuring vehicles meet safety, cleanliness, and operational standards.
• Conduct or lead safety inspections, audits, and risk assessments; implement corrective actions as needed.
• Maintain accurate documentation of licenses, inspections, incident reports, and safety training.
• Develop and enforce procedures for managing high guest volumes and special requests.

Financial & Operational Administration

• Manage departmental budgets, including staffing, fuel/power usage, maintenance, and vendor services.
• Analyze operational data to identify trends, inefficiencies, and opportunities for cost savings.
• Prepare and present reports on transportation performance, service levels, and resource needs.
• Develop strategies to enhance operational efficiency and reduce costs without compromising service quality.

SKILLS SPECIFICS:

• Experience managing guest‑facing transportation operations in hospitality, tourism, cruise, or destination environments is required. 
• Candidates must have a background in fleet operations, safety compliance, and service delivery oversight, along with experience in budget management, operational reporting, and data‑driven decision‑making. 
• A strong customer service foundation is essential, with a demonstrated ability to deliver high‑quality guest experiences. 
• Experience collaborating with cross‑functional teams in a fast‑paced operational setting is also required.

EDUCATION & QUALIFICATIONS:

• Minimum of 6-8 years of experience in transportation management or a related operational leadership role.
• Proven experience leading teams, as a leader of leaders.

LANGUAGE REQUIREMENTS: 

• Strong communication skills, with the ability to clearly speak, read, and write English.

PHYSICAL REQUIREMENTS:

• Physically fit and capable of working in indoor and outdoor environments, including exposure to varying weather conditions.
• Ability to work flexible schedules, including shifts, weekends, and holidays as required.
• Ability to stand for extended periods and occasionally operate transportation machinery or vehicles.

OTHER REQUIREMENTS:

• Ability to maintain confidentiality and adhere to company standards for dress, appearance, and professional conduct.

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