Job Description

The Transportation Attendant operates/drives company vehicles while transporting guest safely about the island at designated scheduled times.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Transportation Attendant is responsible for, but not limited to the following: 

• Assists visitors on and off the tram in a safe manner, mindful of guests with special needs always.
• Liaise with the Information booth and greet guest at the welcome center fountain with a smile.
• Politely explains where a particular tour is going prior to guest getting on the tram.
• Keeping the correct count of all guests that enters and exits the tram with proof of ticket.
• Drives tram as directed only on designated routes at designated schedule in a safe manner.
• Pick up and drop off guest to multiple locations.
• Maintains cleanliness of tram.
• Reports all tram mechanical problems and maintenance issues to supervisor/manager.
• Extends courteous, efficient service to all guests, thanks them for their visit and invites them to return.
• End of day tram is parked in the correct designated area.
• Keeps VHF radio on, and drivers at the correct speed limit.
• Uphold environmental policies.
• Assist the Transportation Supervisor with tasks as requested.

EDUCATION & QUALIFICATIONS: 

• 2 years driving experience.
• Valid Driver’s License.
• Fluency in conversational English, 
• Guest Facing Experience 
• Customer service experience gained in a similar role is required.

SKILLS & SPECIFICATIONS: 

• Proficiency in the use of computer business applications, with working knowledge of computerized accounting and payroll systems.
• Ability to safely drive a vehicle. 
• Strong grasp of the English Language 
• Able to effectively communicate with guests.

LANGUAGE REQUIREMENTS:

• Ability to speak English clearly, distinctly, and cordially with employees and guests.
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers.

PHYSICAL REQUIREMENTS:

• Must be physically fit.
• Must have strong customer service skills. 
• Ability to work in an outdoor environment. 
• Ability to multi-task and think critically. 
• Previous work experience preferred.  

OTHER REQUIREMENTS:

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential. 
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. 
• May be requested to work a different shift.

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