Job Description

The Shorex Supervisor is responsible for overseeing the complete planning, coordination, and delivery of shore excursion operations, ensuring smooth logistics and an exceptional guest experience from start to finish at one or more Carnival Corporation owned and operated global destination. This leadership role includes managing and mentoring the Shorex team, fostering strong relationships with local vendors and service providers, and maintaining high standards of safety, compliance, and service quality. The Shorex Manager ensures that all excursions are executed in alignment with company policies, contractual agreements, and guest expectations, while continuously seeking opportunities to enhance efficiency, optimize resources, and improve the variety and quality of offerings. By effectively balancing operational oversight with guest-focused service, the Shorex Manager plays a key role in delivering memorable, safe, and well-organized excursions that enrich the overall guest journey.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Leadership & Team Management

• Lead, train, and supervise the Shorex Coordination team—including Coordinators and Attendants—to ensure consistent, high-quality service delivery.
• Develop staffing plans, assign duties, and create efficient schedules to support smooth daily operations.
• Conduct regular performance evaluations, provide coaching, and support professional growth to maintain a motivated and effective team.
• Serve as the primary decision-maker for daily shore excursion operations and ensure alignment with company standards.

Shore Excursion Planning & Coordination 

• Develop and maintain a diverse portfolio of excursions tailored to different guest preferences, balancing profitability with guest satisfaction.
• Negotiate and manage contracts with local vendors, transportation providers, and tour operators to secure reliable, high-quality services.
• Oversee all logistical elements of excursions, including transportation, timing, staffing, equipment, and contingency planning.
• Ensure smooth dispatch and check-in processes, while monitoring excursion quality and adherence to company and contractual standards.

Guest Service & Quality Assurance 

• Address guest inquiries, special requests, and complaints promptly and professionally, ensuring resolution that enhances the overall guest experience.
• Conduct regular inspections and audits of tours and related services to confirm compliance with safety, environmental, and hospitality standards.
• Gather, analyze, and report guest feedback, using insights to continuously improve the excursion program and enhance guest satisfaction.
• Uphold hospitality principles by maintaining visibility, offering proactive support, and reinforcing a guest-first culture across the team.

Compliance, Reporting & Safety 

• Ensure full compliance with company health, safety, environmental, and sanitation (HESS) policies, as well as relevant local regulations.
• Maintain confidentiality of financial and commercial terms, excursion pricing, and vendor agreements.
• Prepare and maintain operational records, excursion logs, budgets, and incident reports with accuracy and timeliness.
• Report all safety-related issues or maintenance needs and coordinate follow-up actions with management.
• Support leadership with additional operational projects and tasks as required.

SKILLS SPECIFICS:

• Strong organizational and problem-solving skills, capable of handling complex logistics and multiple priorities simultaneously.
• Excellent negotiation and vendor management experience, with the ability to build and maintain effective partnerships.
• Superior communication and interpersonal skills, with a guest-focused approach to service delivery.
• Proficiency in Microsoft Office Suite, reservation systems, and excursion or event management software.
• Solid understanding of safety, health, and regulatory compliance as it relates to excursion operations.
• Analytical mindset with the ability to interpret data, evaluate guest feedback, and implement continuous improvements.
• Ability to multitask, stay organized, and remain calm under pressure in a fast-paced environment.
• Flexible availability to work varied schedules, including weekends, holidays, and extended hours as needed.
• Willingness to travel for site inspections, vendor meetings, or training assignments.
• Commitment to upholding the company’s highest standards of safety, service, and professionalism.

EDUCATION & QUALIFICATIONS:

• Bachelor’s degree in Hospitality Management, Travel & Tourism, Business Administration, or related field preferred.
• Minimum 3-5 years of experience in shore excursion coordination, travel management, or related roles. 
• At least 1-2 years in a supervisory or management role within a cruise line, resort, or travel environment. Exceptional leadership and team management abilities, with a proven track record of guiding and motivating diverse teams.

LANGUAGE REQUIREMENTS: 

• Fluent in English, with clear verbal and written communication skills, and the ability to interpret, implement, and explain operational procedures effectively.
• Excellent written and verbal communication and interpersonal skills.

PHYSICAL REQUIREMENTS:

• Physically fit and able to work in both indoor and outdoor environments, with the stamina to manage varying weather conditions and physically demanding tasks.
• May need to stand for long periods of time.

OTHER REQUIREMENTS:

• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• May be requested to work a shift schedule while at any of the destinations. 

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