Job Description

The Employee Experience & Relations Manager serves as a trusted advisor to leadership and employees, supporting a positive workplace culture through effective employee relations, labour relations, and engagement strategies. This role provides guidance on policy interpretation and application, performance management, disciplinary processes, and conflict resolution, while leading initiatives that enhance employee engagement, measure sentiment, and support organizational effectiveness.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Employee Relations & Investigations (Process Ownership)

• Serve as the primary point of contact for employee relations matters, including grievances, complaints, disciplinary actions, and performance management. 
• Conduct workplace investigations in partnership with Destination and Corporate HR in a fair, timely, and objective manner and provide recommendations aligned with company policy and applicable labour laws. 
• Ensure employee relations cases are documented accurately, timely, and in compliance with internal requirements.
• Partner with HR leadership to assess findings, recommend appropriate outcomes, and support decision-making.
• Provide counsel to leaders and employees on appropriate workplace conduct, conflict resolution, and corrective action. 
• Monitor trends, themes, and risk areas across employee relations cases and elevate insights to Destination HR and Corporate HR.

Engagement & Feedback (Scoped Ownership)

• Support the administration of employee engagement surveys, pulse checks, and feedback mechanisms in partnership with Destination HR and Corporate HR.
• Facilitate listening sessions, focus groups, and informal check-ins to proactively surface concerns and opportunities for improvement.
• Partner with HR teams to interpret results and identify targeted, practical action areas.
• Track progress and follow-up actions to ensure engagement feedback leads to visible improvements.
• Support local communication of engagement outcomes and next steps.
• Collaborate with cross-functional teams to promote inclusion, communication, and employee well-being. 

Partnership with Destination HR & Corporate HR

• Serve as a key connector between on-the-ground employee experience and HR stakeholders.
• Partner closely with Destination HR to ensure alignment on employee relations practices, investigations, and engagement priorities.
• Collaborate with Corporate HR on policy interpretation, complex cases, trend analysis, and continuous improvement.
• Provide regular insights, reporting, and recommendations to support enterprise-wide consistency.

Governance, Consistency & Continuous Improvement

• Ensure consistent application of employee relations and employee experience practices across departments and teams.
• Identify opportunities to improve policies, tools, and processes based on employee feedback and case trends.
• Provide guidance to leaders on best practices related to performance improvement plans, workforce planning and talent management.
• Support audits, reporting, and governance requirements related to employee relations and engagement.
• Contribute to the development and refinement of employee experience and relations frameworks.

SKILLS SPECIFICS:

Scope: 

• In this position, the Manager, Employee Experience & Relations oversees the full employee relations and employee experience portfolio across multiple departments and sites, acting as the primary advisor for leaders and employees. The scope of the role includes investigations, grievances, disciplinary processes, labor and employment policy interpretation, engagement strategy execution, trend analysis, partnership with Destination HR and Corporate HR, and ensuring consistent application of HR practices across the organization. The individual serves as the connector between operational environments and enterprise HR functions, translating on‑the‑ground issues into actionable insights that support broader organizational effectiveness.

Problem-solving: 

• In this position, the Manager must navigate complex workplace matters, including conflict resolution, performance issues, grievances, and policy disputes. Problem‑solving requires the ability to objectively investigate cases, interpret labor and employment legislation, determine appropriate outcomes, and recommend fair and legally sound actions. The individual must identify patterns in casework, proactively surface risk areas, and offer practical, scalable solutions that improve workplace climate. This includes analyzing engagement results, diagnosing root causes of employee sentiment concerns, and shaping appropriate follow‑up actions.

Impact: 

• In this position, the Manager directly influences the employee experience, workplace culture, and overall organizational health. Their work drives fairness, consistency, and trust across teams by ensuring strong employee relations practices, timely case resolution, and effective communication. Through engagement initiatives, feedback interpretation, and collaborative action planning, the manager strengthens employee satisfaction, inclusion, morale, and retention. Their insights and recommendations shape HR decisions at both Destination and Corporate levels, contributing to risk mitigation, organizational stability, and operational readiness in frontline and multi‑site environments.

Leadership: 

• In this position, the Manager provides leadership through advisory excellence, relationship‑building, and cross‑functional partnership. They guide leaders in applying HR policies, managing performance, addressing conduct concerns, and cultivating positive team environments. Leadership is demonstrated through facilitation of listening sessions, coaching leaders on best practices, contributing to continuous improvement of processes, and modeling professionalism and confidentiality. The manager also supports a culture of inclusion and respect by promoting equitable treatment, encouraging employee voice, and influencing behavior through principled, consistent, and well‑informed guidance.

EDUCATION & QUALIFICATIONS:

• Bachelor’s degree in Human Resources, Industrial Relations, Business Administration, Bachelor of Law (LL.B.), or a related field (or equivalent experience).
• Strong understanding of HR policies, employment and labour legislation, and workplace standards.
• Strong interpersonal, communication, relationship‑building, and advisory skills.
• Demonstrated sound judgment, discretion, professionalism, and ability to maintain strict confidentiality.
• Strong analytical skills with the ability to interpret engagement and sentiment data.
• Ability to work effectively in operational, frontline, and multi‑site environments.
• Preferred: Experience supporting non‑union environments with an emphasis on employee engagement and early issue resolution.
• Preferred: Familiarity with engagement surveys, listening strategies, and pulse tools.
• Preferred: HR certification such as PHR/PHRi, SPHR, or SHRM‑CP/SCP.
• 5+ years of experience in employee relations, HR Generalist roles, or employee experience roles with a strong focus on employee and labour relations.
• Demonstrated experience managing workplace investigations, grievances, and disciplinary processes.
• Proven ability to effectively partner with Destination HR and Corporate HR in a matrixed organizational structure.
• Experience advising leaders on conduct, performance management, corrective action, and policy interpretation.
• Experience analyzing trends in employee relations cases and escalating insights to HR leadership.
• Experience interpreting and applying employment and labour legislation in practical workplace contexts.
• Experience using engagement data to identify root causes, recommend improvements, and support action planning.

LANGUAGE REQUIREMENTS: 

• Proficient in spoken and written English.
• Excellent written and verbal communication and interpersonal skills.

PHYSICAL REQUIREMENTS:

• Must be physically fit. 
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.

OTHER REQUIREMENTS:

• Strong organizational and time-management skills, with the ability to multitask effectively. 
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• May be requested to work a shift schedule while at any of the destinations.

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