Job Description

The IT Technical Supervisor is responsible for overseeing all IT services. This role includes installing, configuring, maintaining, and troubleshooting CCTV, computer hardware, and software systems at one or more Carnival Corporation owned and operated global destination. The supervisor provides technical support to users by diagnosing and resolving issues related to networks, applications, and devices, ensuring the smooth operation of computer systems and addressing any technical problems that may arise.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Systems & Hardware Maintenance 

• Repair, install, and maintain computers, laptops, and audio/visual equipment
• Monitor computer hardware (HDD, laptops, printers, etc.) to ensure optimal performance
• Install and manage workstations with computers and peripheral devices such as routers and printers
• Schedule and perform upgrades and maintenance without interrupting operations
• Keep records and logs of repairs, fixes, and maintenance schedules

Security & Network Operations 

• Repair, install, and maintain security systems including CCTV cameras
• Build and maintain local networks to optimize performance
• Oversee security and privacy of networks and computer systems
• Report network interruptions and server outages
• Develop and maintain preventive measures to minimize internet-related interruptions

User Support & Training 

• Assist employees with technology-related issues
• Detect, diagnose, and troubleshoot hardware and software problems
• Support users on operating new software and computer equipment
• Monitor and respond to support requests, documenting all processes
• Oversee and train IT Technicians in day-to-day operations

Administration & Operations 

• Maintain inventory of department supplies and monitor par levels for reordering
• Troubleshoot system errors and failures
• Install and configure appropriate software and functions according to specifications
• Be on call for property-wide maintenance needs
• Assist with any other duties assigned by management

SKILLS SPECIFICS:

• Proven experience in IT systems administration, network management, and user support
• Strong knowledge of computer hardware, software, and operating systems
• Familiarity with security systems (including CCTV) and network security best practices
• Excellent troubleshooting, problem-solving, and communication skills
• Ability to train, supervise, and support IT staff in daily operations 
• Advanced knowledge in commonly used Windows operating systems 
• Effective verbal and written communication skills 
• Excellent customer service skills 
• Exemplary problem-solving skills 
• Experience with networking protocols 

EDUCATION & QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred) ; equivalent experience is required; additional education in Hospitality or a related field is a plus 
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Expert (MCSE) are an asset
• At least 5 years of work experience in an IT related field 

LANGUAGE REQUIREMENTS: 

• Effective verbal and written communication skills 

PHYSICAL REQUIREMENTS:

• Must be physically fit. 
• Ability to lift up to 50 lbs. 
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.

OTHER REQUIREMENTS:

• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• May be requested to work a shift schedule while at any of the destinations. 

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