Job Description

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team to ensure that all areas, including guest spaces, public areas, and employee facilities, are maintained to the highest standards of cleanliness, order, and presentation at one or more Carnival Corporation owned and operated global destination. This role involves assigning tasks, monitoring work performance, and inspecting completed work to ensure compliance with organizational and industry standards. The Housekeeping Supervisor provides guidance, support, and feedback to housekeeping staff, fostering a productive and professional work environment while promoting adherence to safety, sanitation, and operational protocols. Additionally, the Supervisor monitors service quality and guest satisfaction, proactively identifying areas for improvement and implementing corrective measures as needed. By maintaining consistent standards, supporting team development, and addressing operational challenges promptly, the Housekeeping Supervisor plays a critical role in creating a safe, attractive, and welcoming environment that enhances the overall guest experience.

1. Staff Training, Development, and Motivation:

• Lead the training and development of housekeeping staff, providing comprehensive instruction on cleaning techniques, equipment usage, chemical handling, and safety protocols to ensure all team members perform tasks effectively and efficiently.

• Establish, communicate, and enforce high standards for cleanliness, tidiness, and hygiene across all areas, ensuring staff consistently meet organizational and industry expectations.

• Conduct regular performance assessments, offer constructive feedback, and coach team members to improve skills, productivity, and adherence to procedures.

• Foster a positive and professional work environment that encourages teamwork, accountability, and employee engagement.

• Resolve conflicts or operational issues among team members promptly and fairly, maintaining morale and promoting a culture of cooperation and respect.

• Recognize and reward outstanding performance, motivating the team to maintain high standards of service and operational excellence.

2. Daily Operations and Oversight:

• Supervise daily housekeeping operations, monitoring staff performance, inspecting guest rooms, public areas, back-of-house spaces, and employee facilities to ensure cleanliness, order, and safety standards are consistently met.

• Assign duties and responsibilities to team members according to operational needs and staffing schedules, ensuring efficient coverage and workflow.

• Schedule shifts, manage staff absences, and coordinate replacements to maintain uninterrupted operations while optimizing labor resources.

• Participate actively in large cleaning projects or special assignments, providing hands-on support and guidance as needed to ensure timely completion and quality standards.

• Address operational challenges in real time, providing immediate solutions and adjusting workflows to maintain efficiency and service excellence.

• Maintain a visible presence among staff, observing and guiding work to ensure adherence to organizational procedures and standards.

3. Inventory, Supplies, and Compliance:

• Monitor, track, and replenish cleaning supplies, chemicals, and equipment, including floor cleaners, disinfectants, gloves, and other necessary items, ensuring that inventory levels are sufficient for uninterrupted operations.

• Verify proper storage, labeling, and safe use of all chemicals and cleaning equipment, adhering to regulatory and organizational safety standards.

• Enforce compliance with all health, safety, sanitation, and environmental policies, including HESS or similar protocols, across all operational areas.

• Conduct regular inspections of work areas to identify potential safety hazards, operational inefficiencies, or quality concerns, and implement corrective actions promptly.

• Maintain accurate records of inventory usage, chemical logs, and equipment maintenance to support operational oversight and budget planning.

4. Guest Service and Administrative Support:

• Respond promptly and professionally to guest complaints, requests, and inquiries related to housekeeping services, ensuring a high level of guest satisfaction and positive experiences.

• Maintain detailed records of daily operations, including cleaning schedules, staff attendance, equipment usage, maintenance reports, and any incidents affecting safety or guest satisfaction.

• Assist the Housekeeping Manager with administrative tasks, operational projects, and special initiatives as requested to support departmental goals.

• Collaborate effectively with other departments to facilitate smooth operations and enhance the overall guest experience.

• Proactively identify opportunities for process improvements, efficiency gains, and service enhancements, providing recommendations and assisting in the implementation of approved changes

EDUCATION & QUALIFICATIONS:

• High School Diploma or GED or equivalent experience is required; additional education in Hospitality or a related field is a plus
• Minimum of 1-2 years of experience working in a housekeeping environment in a hotel or related industry. 
• Experience in a resort or hospitality environment is highly desirable. 
• Strong leadership and organizational skills, with the ability to manage and motivate a team.  

SKILLS & SPECIFICATIONS: 

• Customer service experience gained in a similar role is required. Work experience as a Housekeeping Supervisor or similar role 

• Hands-on experience with cleaning and maintenance tasks for large organizations 

• Ability to use industrial cleaning equipment and products. 

• Excellent organizational and team management skills 

• Stamina to handle the physical demands of the job

• Flexibility to work various shifts, including evenings and weekends

• Strong organizational and time-management skills, with the ability to multitask effectively. 

• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.

LANGUAGE REQUIREMENTS:

• Ability to speak English clearly, distinctly, and cordially with employees and guests.  

• Excellent written and verbal communication and interpersonal skills.

• Fluency in conversational English

• Guest Facing Experience 

PHYSICAL REQUIREMENTS:

• Must be physically fit.
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.

OTHER REQUIREMENTS:  

• Detail orientated with a proactive approach to problem solving.

• Ability to multi-task and think critically

• Problem-solving and decision-making abilities

• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.

• May be requested to work a shift schedule while at any of the destinations. 

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