Job Description

The Guest Experience Attendant plays a key role in delivering exceptional service and ensuring a memorable experience for all guests at one or more Carnival Corporation owned and operated global destination. Responsibilities include informing guests about available products and services, assisting with their operation, and providing guidance or support as needed. The role may involve working in a variety of areas, such as recreational spaces, rental stations, or information booths, adapting to the specific needs of each setting. The Guest Experience Attendant serves as a visible ambassador for the organization, addressing guest inquiries, responding to requests, and ensuring a safe and welcoming environment. Additionally, the role requires monitoring service quality, maintaining cleanliness and organization, and collaborating with other team members to ensure smooth daily operations. Continuous attention to guest satisfaction, proactive problem-solving, and upholding organizational standards are central to the position, making it essential in creating a positive, engaging, and seamless experience for every guest.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Guest Interaction and Assistance

• Serve as the primary point of contact for all guests, providing a welcoming and professional environment.
• Greet guests warmly and assist with rental equipment, beach setups (umbrellas, chairs), or aquatic equipment to ensure they have a seamless experience.
• Provide detailed instructions for all equipment and beach toys, including proper usage, safety procedures, and any relevant operational guidelines.
• Monitor guests to ensure compliance with safety measures, including wearing life vests, adhering to rental time limits, and remaining within designated safe zones.
• Guide guests in and out of the water using launch lanes, ensuring their safety and comfort throughout their activities.
• Respond promptly and courteously to guest inquiries, complaints, or special requests, resolving issues to maintain high levels of satisfaction.
• Educate guests on available services, programs, and recreational opportunities to enhance their overall experience.

Equipment Setup and Maintenance

• Prepare and maintain all beach equipment, toys, and rental gear, ensuring it is fully operational and organized for guest use.
• Assist with the setup and breakdown of beach equipment daily, adapting arrangements based on guest needs and event requirements.
• Wash, sanitize, and store all beach toys and rental equipment at the end of each day, maintaining hygiene and safety standards.
• Conduct regular inspections of equipment for damage or wear and promptly report any maintenance or repair needs to management.
• Support the upkeep and cleanliness of beach and surrounding areas, including furniture, recreational zones, and guest-use spaces.
• Implement proper storage and handling procedures to prolong the life of all equipment and maintain high operational standards.

Inventory Management and Reporting 

• Track and document inventory levels of all beach toys, rental items, and guest-use equipment on a daily basis.
• Prepare and submit damage and repair reports at the end of each day, including recommendations for replacement or maintenance.
• Monitor usage patterns to ensure adequate stock is available and equipment is distributed efficiently.
• Maintain accurate records to assist management with operational planning, budgeting, and guest experience improvement initiatives.
• Identify trends or recurring issues in equipment usage or guest feedback and communicate findings to management for continuous improvement.

Additional Duties and Team Support 

• Perform any other duties assigned by management to support operational needs and enhance the guest experience.
• Collaborate effectively with team members and other departments to ensure smooth daily operations and consistent service delivery.
• Assist in training new staff members on equipment use, safety protocols, and guest service standards.
• Participate in professional development and safety training to enhance skills, awareness, and leadership within the team.
• Promote a culture of teamwork, safety, and proactive problem-solving to support overall organizational goals.

SKILLS SPECIFICS:

• Strong customer service, interpersonal, problem solving, organizational and communication skills.
• Proficient in Microsoft Office 

EDUCATION & QUALIFICATIONS:

• High School Diploma or GED or equivalent experience is required; additional education in Hospitality or a related field is a plus 
• Current Health Certificate 
• Maintain updated First Aid and CPR certification 

LANGUAGE REQUIREMENTS: 

• Proficient in English 

PHYSICAL REQUIREMENTS:

• Must be physically fit. 
• Prolonged periods of standing and/or sitting at a desk and working on a computer. 
• Must be able to lift up to 50 pounds at times. 
• All island employees must be physically able to participate in emergency lifesaving procedures and drills. 
• Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. 

OTHER REQUIREMENTS:

• May be requested to work a shift schedule while at any of the destinations. 

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