Job Description

JOB SUMMARY:

The Cabana Services Manager is responsible for overseeing the daily operations of all cabana services and amenities at a resort, beach club, or recreational facility at one or more Carnival Corporation owned and operated global destination. This role ensures that all cabana offerings are managed efficiently and delivered at the highest level of service, providing guests with a seamless and exceptional experience. The Cabana Services Manager supervises cabana staff, coordinates scheduling, monitors service quality, and maintains cabana facilities to ensure cleanliness, safety, and operational readiness. Additionally, this role involves liaising with other departments, handling guest inquiries and special requests, enforcing health and safety protocols, and implementing operational standards to enhance the overall guest experience. The manager is also accountable for training, mentoring, and developing cabana team members to maintain consistent service excellence.

ESSENTIAL FUNCTIONS:

1. Operation & Team Management 
   Maintain scheduling of all cabana attendants.
   Assist with daily inventory processes and manage stock levels.
   Conduct daily inspections of cabana facilities.
   Monitor guest engagement and beach/cabana activities.
   Address guest requests, inquiries, and complaints, providing appropriate solutions.
   Manage communication with cabana team members.
   Oversee performance management, coaching, and training of cabana staff.
2. Compliance & Quality Control
   Uphold environmental, safety, and company policies at all times.
   Promote a safe work environment and ensure adherence to safety competencies.
   Maintain company standards regarding dress, appearance, and hospitality.
   Extend professional greetings to all guests and crew consistently.
   Apply hospitality standards in all guest and crew areas.
   Monitor cabana operations to ensure quality, efficiency, and safety.
3. Reporting & Maintenance 
   Complete work logs and report operational issues to the Guest Experience Manager.
   Manage maintenance and proper functioning of all cabana equipment.
   Report damages or malfunctioning equipment, especially safety-related issues, and follow up as necessary.
   Document guest challenges and operational concerns for management review.
4. Administrative & Support Tasks 
   Assist the Guest Experience Manager with tasks, special projects, or operational coordination as requested.
   Perform other duties assigned by management to support smooth cabana operations
5. Perform other duties as assigned.
6. Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive). 
   

QUALIFICATIONS:

• High school Diploma or GED or Associates degree in equivalent experience in Hospitality, Tourism, or related field is a plus
• Minimum of 2 years’ experience in a beach club, resort, or hospitality environment, preferably with exposure to cabana, poolside, or recreational service operations.
• Proven guest-facing experience with strong customer service skills.
• Proven guest-facing experience with strong customer service skills.
• Previous supervisory or leadership experience is desirable.
• Excellent written and verbal communication skills for interacting with guests, staff, and management.
• Proficient in Microsoft Office suite and other relevant computer applications for reporting, scheduling, and operational management.
• Strong organizational, multitasking, and critical thinking abilities to manage daily operations effectively.
• Knowledge of health, safety, and sanitation regulations relevant to outdoor hospitality environments.
• Basic understanding of chemicals and proper mixtures for maintaining cabana and recreational areas.
• Physically fit and able to work in outdoor environments for extended periods.
• Capable of lifting, standing, and walking for long periods, often in varying weather conditions.
• Demonstrates professionalism, attention to detail, and a proactive approach to problem-solving.
• Ability to mentor, train, and develop cabana staff to ensure high-quality service standards.
• Flexible to work varied shifts, including weekends, holidays, and evenings, based on operational needs.
  

KNOWLEDGE, SKILLS, & ABILITIES:

• Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques
•  Strong time management and organizational skills
•  Ability to maintain reliable and consistent attendance
• Capacity to be punctual and meet deadlines 
• Ability to collaborate effectively with colleagues and work as part of a team 
• Demonstrated professionalism in all interactions and tasks.
• Ability to adhere to the company’s standards regarding dress and appearance.
• Ability to maintain confidentiality and data protection standards when handling vendor financial or business documents
• Ability to work collaboratively in a team-oriented environment as necessary.
• Strong organizational and time-management skills, with the ability to multitask effectively. 
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• Must be physically fit. 
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.
• May be requested to work a shift schedule while at any of the destinations.
• Adhere to all company policies, procedures, and guidelines related to health, safety, environmental protection, and security.
• Take all necessary precautions, use personal protective equipment (PPE), safety devices, and tools correctly and consistently, as required by the nature of the work.
• Promptly report any unsafe conditions, incidents, or environmental concerns to the appropriate supervisor or HESS representative.
• Take reasonable care for your own health and safety, as well as that of colleagues and others who may be affected by your actions.
• Actively participate in HESS trainings and initiatives that promote a safe, secure, and environmentally sustainable workplace.
• Cooperate fully with company efforts to maintain compliance with legal and regulatory requirements.
• Seek opportunities to improve safety and environmental performance in daily tasks

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