Job Description

The Assistant Housekeeping Manager is responsible for supporting the Housekeeping Manager in overseeing the daily operations of the housekeeping department at one of Carnival Corporation's owned and operate private destinations. This role involves managing housekeeping staff, enforcing high standards of cleanliness and maintenance, and ensuring exceptional guest experiences. The Assistant Housekeeping Manager will work closely with the Housekeeping Manager and the broader Global Ports and Destinations Development (GPDD) team to maintain all public areas and facilities to the highest standards of hygiene. The ideal candidate will have strong leadership, organizational, and customer service skills, with experience in hospitality management and a commitment to operational excellence.

Operation and Team Management:

• Enforce cleaning standards and procedures to ensure all guest areas, public and back of house areas, and facilities meet or exceed cleanliness and presentation expectations.
• Supervise waste management procedures and scheduling for all areas.
• Ensure that all housekeeping tasks are completed in accordance with port standards and guest expectations.
• Foster a positive and productive work environment.
• Ensure that all public areas are prepared and ready for arrival in accordance with established standards.
• Support the recruitment, training, and scheduling of housekeeping staff, including attendants and cleaners.
• Provide ongoing guidance and support to staff, conduct performance evaluations, and address any performance issues.

Compliance & Quality Control:

• Uphold environmental policies and procedures.
• Ensure compliance with health, safety, and sanitation regulations, including proper use of cleaning chemicals and equipment.
• Promote a safe work environment; comply with the safety competencies and all company policies.
• Adhere to the company’s standards regarding dress and appearance.
• Extend appropriate greeting to all guests at every opportunity using their names.
• Follow all safety regulations during duty.
• Follow all environmental, company and HESS policies and procedures as applicable for the position

Reporting & Maintenance:

• Address and resolve guest complaints and special requests related to housekeeping.
• Report all repairs to be made in assigned section, especially safety related issues and follow-up with relevant Head of Department.
• Prepare and maintain records related to housekeeping operations, including guest area and back of house inspections, inventory usage, and staff attendance.
• Assist the Operations Manager with tasks as requested.

Staff Development & Training:

• Support the recruitment, training, and scheduling of housekeeping staff.
• Provide ongoing guidance and support to staff.
• Conduct performance evaluations and address any performance issues.
• Foster a positive and productive work environment focused on continuous improvement and operational efficiency.

Guest Experience & Service:

• Deliver exceptional guest experiences by ensuring high standards of cleanliness and maintenance.
• Extend appropriate greeting to all guests at every opportunity using their names.

EDUCATION & QUALIFICATIONS:

• Associate or bachelor's degree in hospitality management, Business Administration, or a related field preferred
• Minimum of 2-4 years of experience in housekeeping, with at least 1-2 years in a supervisory or managerial role. 
• Experience in a resort or hospitality environment is highly desirable. 
• Strong leadership and organizational skills, with the ability to manage and motivate a team.  

SKILLS & SPECIFICATIONS: 

• Proficiency in Microsoft Office and POS systems.
• Strong leadership, organizational, and customer service skills.
• Ability to work in a fast-paced, dynamic environment with flexible hours, including weekends, evenings, and holidays.
• Experience in a cruise or resort environment is highly desirable

LANGUAGE REQUIREMENTS:

• Ability to speak English clearly, distinctly, and cordially with employees and guests.  
• Ability to read and write English for interpreting procedures and instructions

OTHER REQUIREMENTS:  

• Previous work experience preferred. 
• Fast-paced, dynamic environment with a need for flexibility in working hours, including weekends, evenings, and holidays. 
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. 
• Detail-oriented with strong problem-solving abilities and a commitment to maintaining high standards of cleanliness and service. 
• Ability to handle high-pressure situations and make informed decisions. 
• Proactive and results-driven, with a focus on continuous improvement and operational efficiency.

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