Job Description

The Assistant Cabana Service Manager is responsible for supporting the Cabana Service Manager in overseeing all aspects of cabana or private lounge operations at a hospitality or recreational facility at one or more Carnival Corporation owned and operated global destination. This role involves managing cabana staff, ensuring high standards of guest service, and maintaining the cleanliness, organization, and overall quality of cabana areas. The Assistant Cabana Service Manager helps enhance the guest experience by delivering personalized and efficient service, coordinating daily operations, and ensuring that all cabana activities run smoothly and safely. Additionally, this role assists with staff scheduling, performance management, and coordination with other departments to ensure seamless service and operational efficiency.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Operation & Guest Support 

• Assist with scheduling and coordination of cabana attendants.
• Supervise staff to ensure tasks are completed efficiently and on time.
• Coordinate services from third-party vendors for cabana guests.
• Conduct daily inspections of cabana facilities to ensure cleanliness, organization, and readiness.
• Assign daily responsibilities to cabana attendants and monitor performance.
• Greet and escort VIP or priority guests to their assigned cabanas promptly.
• Address guest inquiries, requests, or complaints, escalating to management as needed.

Compliance & Quality Control 

• Uphold environmental, health, safety, and sanitation policies and procedures.
• Promote a safe work environment and ensure staff compliance with company safety competencies and policies.
• Maintain professional appearance and adhere to company standards of dress and behavior.
• Apply hospitality standards consistently in all guest areas.
• Follow all company, environmental, and HESS policies as applicable.

Reporting & Maintenance 

• Assist in managing and maintaining cabana equipment and facilities.
• Report repairs or maintenance needs, particularly safety-related issues, and follow up with management.
• Notify management promptly of guest challenges, operational issues, or incidents.

Administrative & Additional Support

• Support the Guest Experience Manager or Cabana Services Manager with special tasks, projects, or operational needs as requested.
• Assist with documentation, work logs, or other administrative duties to ensure smooth operations.

SKILLS SPECIFICS:

• Proven supervisory or leadership experience is desirable, including managing staff, scheduling, and coordinating daily operations.
• Exceptional customer service, interpersonal, and communication skills, with the ability to interact professionally with guests, employees, and management.
• Knowledge of health, safety, and sanitation regulations relevant to food service, retail, and outdoor operations.
• Experience in a resort, cruise, or recreational environment is highly desirable.
• Proficiency in Microsoft Office Suite, POS systems, and familiarity with reservation or excursion management software.
• Strong organizational, multitasking, and critical-thinking abilities to manage fast-paced, dynamic operations efficiently.
• Flexibility to work varied shifts, including weekends, evenings, holidays, and potential changes in schedule.
• Understanding of technical operations and equipment relevant to cabana or guest service areas.
• Attention to detail, problem-solving skills, and the ability to provide consistent high-quality guest experiences.

EDUCATION & QUALIFICATIONS:

• Associate or bachelor's degree in hospitality management, Business Administration, or a related field preferred or equivalent experience is required; additional education in Hospitality or a related field is a plus 
• Food handler’s certification preferred.
• Minimum of 2–4 years’ experience in hospitality or guest service roles, with preference for experience in cabana, poolside, or beach club services.

LANGUAGE REQUIREMENTS: 

• Ability to speak, read, and write English clearly and professionally; additional language skills are a plus.
• Excellent written and verbal communication and interpersonal skills.

PHYSICAL REQUIREMENTS:

• Physically fit and capable of working outdoors in various weather conditions, including standing, walking, lifting, and assisting with setup or maintenance tasks.

OTHER REQUIREMENTS:

• Strong organizational and time-management skills, with the ability to multitask effectively. 
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• May be requested to work a shift schedule while at any of the destinations. 

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