Job Description

Assistant Manager, Food & Beverage – Holland America Denali Lodge

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. 

We’re looking for an amazing Food & Beverage Assistant Manager to fill this role, which is based in our Denali, AK office. You’ll be responsible for overseeing the daily operations of the food and beverage department. The Assistant Manager, Food and Beverage will work closely with the kitchen and service teams to ensure seamless operations and exceptional guest experiences. The ideal candidate will have strong leadership skills, excellent communication abilities, and a background in hospitality management.

Here’s a summary of what Holland America Line and Princess is looking for in its Food & Beverage Assistant Manager. Is this you?

Responsibilities

• Supervise and support food and beverage staff, including scheduling, training, and performance evaluations.
• Ensure high levels of customer satisfaction by addressing complaints, resolving issues, and providing exceptional service.
• Monitor and manage inventory levels, order supplies, and ensure proper storage and handling of food and beverages.
• Maintain high standards of food and beverage quality, presentation, and hygiene.
• Assist in budgeting, cost control, and financial reporting for the food and beverage department.
• The Assistant Manager, Food and Beverage plays a crucial role in the overall success of the food and beverage department, impacting both shore and fleet operations.
• Address and resolve complex customer complaints, staff issues, and operational challenges efficiently.
• Directly influences customer satisfaction, staff performance, and financial outcomes within the department.
• Provide strong leadership to the food and beverage team, fostering a positive work environment and promoting professional development. 

Requirements

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Certification in food safety and hygiene.                                                                                 
• Minimum of 3 years of experience in a supervisory role within the food and beverage industry.
• Proven track record of managing staff, inventory, and customer service in a high-volume environment.
• Strong understanding of financial management and budgeting in a hospitality setting.
• Must be legally authorized to work in the United States.  Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

• Cruise and Travel Privileges for You and Your family​
• Health Benefits
• 401(k) Plan
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. 

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact: seattlehr@hagroup.com

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