Job Description

Copper Center, AK

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations.We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. 

We’re looking for an amazing Manager, Food and Beverage professional to fill this role, which is based in our Copper River Princess Lodge.

Here’s a summary of what Holland America Line and Princess is looking for in its Manager, Food and Beverage. Is this you?

Responsibilities

• Oversee daily food and beverage operations for both FOH and BOH: Ensure smooth and efficient service in all dining areas, including restaurants, bars, and room service. Works collaboratively with the Food and Beverage Operations Manager on all things related to bids, menu creation, capital equipment needs, vendor relationships. Etc.  Seek and collaborate with Hotel Services Manager for entertainment for hotel/ deck. Reporting to the General Manager.

• Manage staff: Recruit, hire, train, and supervise food and beverage staff, ensuring high performance and adherence to company standards.  Participates and supports employee activities, assists with hotel social media, and monitors.

• Quality control: Monitor food and beverage quality, presentation, and service to ensure guest satisfaction.

• Budget management: Develop and manage budgets, control costs, and optimize revenue through effective inventory and resource management.

• Compliance and safety: Ensure compliance with health, safety, and sanitation regulations, conducting regular inspections and audits.  Performs weekly “Manager on Duty” functions and responsibilities.

• HAP Alaska Yukon has a responsibility to preserve and protect the environment and the communities in which we operate. We strive for improvements by utilizing innovation, communication, and transparency to reduce waste, expand recycling, and increase our energy efficiency.                                                                                                                                                                                                                                                                                                                                

Requirements

• Bachelor’s degree in hospitality management, Culinary Arts, or a related field.

• Certification in food safety and sanitation.

• Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems, Excel, Word, Teams and Outlook.

• Minimum of 5 years of experience in food and beverage management, preferably in a cruise or hospitality environment.

• Proven track record of managing large teams and delivering high-quality service.

• Strong knowledge of food and beverage operations, budgeting, and cost control.

• Must be legally authorized to work in the United States.  Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Abilities, Knowledge, Skills, and Abilities: 

• The role fits into the organization by ensuring the highest standards of food and beverage service, impacting both shore and fleet operations.

• Address complex issues related to food quality, service efficiency, and guest complaints, implementing effective solutions.

• The role significantly impacts guest satisfaction and overall cruise experience, contributing to the company's reputation and success.

• Requires strong leadership to manage a diverse team, oversee resources, and maintain budgetary control.

Note: skills that are preferred are noted under requirements with the language “preferred”, travel and physical requirements, if needed, are also listed under the requirements.

What You Can Expect

• Cruise and Travel Privileges for You and Your family​

• Health Benefits

• 401(k) Plan

• Employee Stock Purchase Plan 

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. 

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact: haphr@hagroup.com

#HAP

#LI-DB1